Jimmy Wales on The Seven Rules of Trust and Building Integrity at Scale
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
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Show Notes
Can trust be engineered into digital systems or is it purely cultural?
In this episode of Technovation, Peter High speaks with Jimmy Wales, co-founder of Wikipedia and author of The Seven Rules of Trust, about designing platforms that scale without sacrificing integrity. From neutrality policies to radical transparency and human-in-the-loop AI governance, Wales shares how trust must be built, not assumed.
Key highlights from the episode:
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Why trust operates at a human scale, even inside global platforms
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How incentives shape behavior, and why ad-driven models distort integrity
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Lessons from Airbnb’s early trust crisis
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Managing generative AI with human oversight
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Neutrality as a strategic discipline in polarized times