Inside Amex Digital Labs: Luke Gebb on Piloting and Scaling Emerging Tech
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
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Show Notes
How do you build and scale digital innovation inside a 170-year-old company?
Luke Gebb, EVP of Global Innovation at American Express, joins Peter High to share how Amex Digital Labs brings emerging technologies to market through a disciplined stage-gate process.
Gebb outlines how his team incubates and graduates products that become core to Amex’s customer experience—from peer-to-peer payments to blockchain-based travel rewards. He also shares lessons in navigating cross-functional execution, partnering with big tech, and launching products customers actually use.
Key topics include:
- Amex’s stage-gate innovation model
- Scaling peer-to-peer payments via PayPal/Venmo
- Building customer-centric discovery tools with GenAI
- Passport: Using NFTs to enhance travel experience
- Collaborating across engineering, legal, and compliance
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