Will AI replace call centre workers?
We speak to the man who says AI will create call centre jobs – rather than replace them.
Tech Life · BBC World Service
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Show Notes
It’s the ongoing question about AI – will it replace jobs or create new ones? We look at the argument from the point of view of call centre workers in the Philippines. Also on the programme, how Google Maps is tracking the changes in the built environment around the world. Plus – the small European city home to some of the most important music tech in the world.
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Presenter: Chris Vallance Producers: Tom Quinn and Imran Rahman-Jones Editor: Monica Soriano
(Image: An animation of a robot wearing a headset and microphone. Credit: Getty Images)