Episode 100: Focusing on Product, Not Just Operations, and Growing Customer-focused Staff, with Thomas Squeo

Perhaps the phrase "business transformation" is what we should say instead of "digital transformation." If the goal of IT transformation is to switch over your organization from an operations, service provider to a product-centric approach, it fits better. While at SpringOne Platform 2018, I talked with West's Thomas Squeo about how West has been making this shift from an IT-as-operators and project gnomes to end-to-end product people. We also discuss the other side of the transformation, how the product people and the executive team learn about technologies like containers and microservices and start thinking about how those innovations let them change the core business. Thomas also gives advice on the career path to becoming a CTO: build up a diverse career path instead of sticking in just one lane.