How making your practice a better place to work can improve patient care

<p>This week Emma speaks to Dr Ben Allen, a GP partner at Birley Health Centre in Sheffield.</p><br><p>Over the past few years Ben has invested huge amounts of time and effort to make his practice a better place to work. He’s found that by focusing on staff and improving the organisational culture, the practice has seen huge improvements across the board.</p><br><p>Along with having a happier workforce with improved morale and staff retention, the practice has also improved continuity and access and seen patient satisfaction scores rising at a time when nationally they are falling.</p><br><p>Ben explains how his practice managed to achieve all of this and has advice for any GPs or practice managers thinking of embarking on a similar journey.</p><br><p>This episode was presented by GPonline editor Emma Bower and produced by Czarina Deen.&nbsp;</p><br><p><strong>Useful links</strong></p><p><a href="https://twitter.com/BenAllenGP" rel="noopener noreferrer" target="_blank">Follow Ben on X (formerly Twitter)</a></p><p><a href="https://medium.com/@BenAllenGP" rel="noopener noreferrer" target="_blank">Ben’s blog</a></p><br><p><strong>Useful reading</strong></p><p>Ben mentions several leadership and organisational change books that he found particularly helpful during this process. These are some his favourites.</p><br><p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The Advantage by Patrick Lencioni</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The Five Dysfunctions of a Team by Patrick Lencioni</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reinventing Organisations by Frédéric Laloux</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Time to Think by Nancy Kline</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Start With Why by Simon Sinek</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daring Greatly by Brené Brown</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The 7 Habits of Highly Effective People by Stephen R Covey</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good to Great by Jim Collins</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The Coaching Habit by Michael Bungay Stainer</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Built to Last by James C Collins and Jerry I Porras</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Who by Geoff Smart and Randy Street</p><p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Radical Candor by Kim Scott</p><p><br></p> <hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>