Ashley Ross, Client Care Executive at Bank of America: How the Pandemic Has Redefined the Customer Experience
Talk! with Audrey · Audrey Adams
October 6, 20216m 21s
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Show Notes
Events over the last year have pushed companies to be more agile and thoughtful in their customer experience approach. Consumers have reevaluated their personal and financial priorities and enhanced their expectations of the brands they support. to celebrate National Customer Service Week (October 4-8, 2021), Ashley Ross, Client Care Executive at Bank of America, joins me to talk about how the customer experience will forever be changed in a post-pandemic world.