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Managing Expectations and Building Trust with Carl Smith

Managing Expectations and Building Trust with Carl Smith

Talk Like a Leader · Guy Harris

November 12, 201912m 42s

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Show Notes

Unmet expectations - spoken or otherwise - can lead to dissatisfaction and damaged trust. Damaged trust can, in turn, can slow communication and results. Using the DISC model, you can better understand, and manage, expectations in order to build and protect the trust needed to speed both communication and results.

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