How Concentrix Builds Talent Teams That Think Like Ops Leaders
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Show Notes
At Concentrix, a global leader in customer experience solutions, talent acquisition is closely integrated with business operations rather than functioning as a standalone department.
In this episode, Jillene Jensen, Senior Director of Talent Acquisition, shares how her operations background led to a new kind of talent acquisition strategy: prioritizing alignment, performance, and long-term impact.
You’ll learn:
- Why former operations leaders make great recruiters
- How Jillene’s team calibrates with business units to improve the quality of hire
- How Concentrix balances AI tools with human touch
- What talent acquisition metrics really drive retention
Connect with Jillene on LinkedIn: https://www.linkedin.com/in/jillene-jensen-423932111
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