P.F. Chang’s CEO on how to jumpstart a struggling chain
Take-Away with Sam Oches · Nation's Restaurant News
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Show Notes
In this episode of Take-Away with Sam Oches, Sam talks with Jim Mazany, CEO of P.F. Chang’s, a pan-Asian bistro concept that has grown to about 200 locations in 30-plus years. P.F. Chang’s has experienced a lot of turnover in the C-Suite recently, and the business has clearly suffered for it; sales have been trending down the past couple of years. Jim was hired late last year to help lead a turnaround, and he brought a sterling resume with him: He’s spent three-plus decades in full service, including stops at SPB Hospitality, TGI Fridays, and Joe’s Crab Shack. Jim joined the podcast to talk about the early wins in his first few months on the job and about what his past experiences have taught him about jumpstarting restaurant companies.
In this conversation, you’ll find out why:
- Talent walks in your door every single day
- Restaurant turnarounds start with employees
- Your own off-premises business may be getting in your way
- Holidays offer the perfect spark to jumpstart a brand
Have feedback or ideas for Take-Away? Email Sam at [email protected].