Chili’s CEO, pt 2: Kevin Hochman on the key ingredients to brand transformation
Take-Away with Sam Oches · Nation's Restaurant News
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Show Notes
In this episode of Take-Away with Sam Oches, Sam talks once again with Kevin Hochman, president and CEO of Brinker International, parent company to Chili’s Grill & Bar. Today’s episode is part two of a conversation Sam recently had with Kevin in a Dallas area Chili’s as part of the Signature Series, powered by The Coca-Cola Company. (Check out part one of the conversation here.) This week, Sam and Kevin get in the weeds on how Chili’s has transformed into the hottest thing going in foodservice, with Kevin laying out very plainly what it took to jumpstart the brand and go from roughly $3 million AUVs to nearly $5 million in the span of three years.
In this conversation, you’ll find out why:
- Quick wins help give brand turnarounds some momentum
- You should prove your employees wrong by taking their feedback seriously
- There are no quick fixes in the restaurant industry
- Behaviors trump metrics when measuring success
- It’s OK to make mistakes, but not OK not to learn from them
- Prepare today for the opportunity waiting for you tomorrow
- Great operations plus great marketing equals unstoppable success
Have feedback or ideas for Take-Away? Email Sam at [email protected].
Check out more information on this years Menu Masters: https://menumastersevent.com/?utm_source=skot&utm_medium=radio&utm_campaign=mm26&utm_content=podcast