Cameron Mitchell on how great hospitality leads to industry-leading AUVs
Take-Away with Sam Oches · Nation's Restaurant News
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Show Notes
In this episode of Take-Away with Sam Oches, Sam talks with Cameron Mitchell, founder and CEO of Cameron Mitchell Restaurants, a Columbus, Ohio based group that has 68 restaurants across 20-plus concepts from coast to coast. When Cameron set out to be a restaurateur over three decades ago, before he ever opened a restaurant, he wrote that he wanted to build a company with “great people delivering genuine hospitality,” and that continues to be the mantra driving the renowned hospitality in his group. His flagship brand is Ocean Prime, which is celebrating its 20th anniversary this year and expects to close the year with around $285 million in sales at just 21 locations. Sam sat down with Cameron in Columbus at Mitchell’s Ocean Club — the original Ocean Prime location — to learn more about his philosophy around hospitality and how that has a direct impact on sales.
In this conversation, you’ll find out why:
- Sometimes when a restaurant isn’t working, you just need to start over
- You should hone your site selection process over time to nail your perfect location
- When you accept status quo, things start to go downhill
- If you take care of your team, they’ll take care of your guests, who will take care of your company
- The P&L maybe changed, but the demand for fine dining experiences has not
Have feedback or ideas for Take-Away? Email Sam at [email protected].