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Show Notes
Follow-Up
- Missed from SAS 006
- Testing Hardware/Software
- Test everything, try to break it
- Don’t assume anything
- Testing backups
- Monthly backup tests
- Quarterly disaster recovery tests
- Annual business continuity tests
- Testing Hardware/Software
Today’s Show – Managing IT Vendor Relationships
- Everyone will need an IT vendor at some point, so build good relationships for when you need them
- Staffing help
- Emergencies
- Technical assistance for core infrastructure
- Evaluation process
- Reputation
- Size
- Cost
- Price is important, but isn’t everything
- Core competencies
- Availability
- Location
- Qualify engineer who will actually be doing the work – these are often the best relationships
- Contract Review
- Larger companies won’t budge much
- This is the basis of the relationship
- Fixed price vs T&M vs Not to Exceed
Final Thoughts
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- Implement changes over time
- They work for you, you can override their recommendations
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