Episode 592 | Nine Tactics for Amazing Customer Support
In Episode 592, Rob Walling is joined again by Cody Duval for a technical conversation about the dos and don'ts for amazing customer support. The topics we cover [2:00] Customer success vs customer support [5:10] Response time [8:59] Post-support surveys [10:58] When to hire first customer support person [13:02] Chat widgets [17:09] Doing customer support early on as a founder [18:01] Training customer support to ask a question [19:00] Dealing with abusive customers [21:10] Customer support tool Links from the show How to Deal with Rude Customers Cody Duval (@codee) | Twitter If you have questions about starting or scaling a software business that you'd like for us to cover, please submit your question for an upcoming episode. We'd love to hear from you! Subscribe & Review: iTunes | Spotify | Stitcher
Audio is streamed directly from the publisher (prfx.byspotify.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
In Episode 592, Rob Walling is joined again by Cody Duval for a technical conversation about the dos and don'ts for amazing customer support.
The topics we cover
[2:00] Customer success vs customer support
[5:10] Response time
[8:59] Post-support surveys
[10:58] When to hire first customer support person
[13:02] Chat widgets
[17:09] Doing customer support early on as a founder
[18:01] Training customer support to ask a question
[19:00] Dealing with abusive customers
[21:10] Customer support tool
Links from the show
If you have questions about starting or scaling a software business that you'd like for us to cover, please submit your question for an upcoming episode. We'd love to hear from you!