Episode 586 | Mastering Customer Interviews with Michele Hansen
In Episode 586, Rob Walling chats with Michele Hansen about her new book where she talks about how to master customer interviews as a startup founder. The topics we cover [5:00] User experience research for startup founders [11:20] Customer Interviews for developers [12:30] Feature requests as customer research springboard [19:55] Practicing customer interviews [23:37] Comparing to Jobs to Be Done framework Links from the show Deploy Empathy: A practical guide for talking to customers Software Social Episode 524 | Bootstrapping a Commodity SaaS Michele Hansen (@mjwhansen) | Twitter If you have questions about starting or scaling a software business that you'd like for us to cover, please submit your question for an upcoming episode. We'd love to hear from you! Subscribe & Review: iTunes | Spotify | Stitcher
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Show Notes
In Episode 586, Rob Walling chats with Michele Hansen about her new book where she talks about how to master customer interviews as a startup founder.
The topics we cover
[5:00] User experience research for startup founders
[11:20] Customer Interviews for developers
[12:30] Feature requests as customer research springboard
[19:55] Practicing customer interviews
[23:37] Comparing to Jobs to Be Done framework
Links from the show
- Deploy Empathy: A practical guide for talking to customers
- Software Social
- Episode 524 | Bootstrapping a Commodity SaaS
- Michele Hansen (@mjwhansen) | Twitter
If you have questions about starting or scaling a software business that you'd like for us to cover, please submit your question for an upcoming episode. We'd love to hear from you!