Industry Best Practices in Customer Experience with Amy Pressman
Fireside chat with Amy Pressman, Co-founder of Medallia talking about Industry Best Practices in Customer Experience. Amy initially developed the idea for Medallia as a consultant for the Boston Consulting Group while working on marketing strategy and competitive benchmarking projects. Serving BCG clients, she discovered a near-universal mandate for better understanding of current and prospective customers as well as competitors. Amy has also worked as an independent consultant for technology-based companies in Silicon Valley, an investment banker at Goldman Sachs, and a legislative aide on Capitol Hill. Learn more about Oracle for Startups https://www.oracle.com/startup/
Startup Grind · Amy Pressman, @Chris Joannou, Chris Joannou, John Rampton
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Show Notes
Amy is Co-founder, former President, and a current board member of Medallia, a public enterprise SaaS company that pioneered Experience Management and is the leader in helping organizations capture and act on customer feedback. At Medallia, Amy built and ran many key functions from Marketing and Sales to HR and Talent Acquisition. Since its founding, Medallia has grown to 1,500 employees and over $400M in annual revenue, and trades on the Nasdaq exchange (MDLA).
Prior to founding Medallia, Amy served as a Peace Corps Volunteer in Honduras, an Aide on Capitol Hill, a consultant for BCG, and an Associate at Goldman Sachs.
She holds an undergraduate degree in History from Harvard and an MBA from Stanford.
Learn more about Oracle for Startups
(Interviewed by John Rampton, CEO of Calendar.com ).