Live from United Airlines HQ: On The Job with David Kinzelman, Chief Customer Officer | Unified at Work Series S6:Pt10 | Ep.805
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Show Notes
Join host Daniel Smrokowski LIVE From United Airlines headquarters as he sits down with David Kinzelman — Chief Customer Officer & Senior VP of Airport Operations at United — for an inspiring conversation during National Disability Employment Awareness Month (NDEAM).
They explore how United’s SOSA program and its broader accessibility initiatives are creating real change for both employees and customers. Hear how leadership commitment, inclusive culture, and operational design come together to make travel and work more accessible for everyone.
What you’ll hear:
• The impact and meaning of NDEAM within a major global airline
• How the SOSA initiative drives inclusive employment and delivers measurable results
• Concrete examples of accessibility built into airport & customer operations
• Strategies you can apply in your own workplace or everyday life
🎧 Tune in for an energizing and actionable episode that demonstrates why accessibility isn’t just the right thing — it’s good business and inclusive leadership in action.
Call to Action: Whether you work at an airline, a global corporation, a nonprofit, or you’re simply passionate about inclusive leadership — take away one thing from today: Inclusion = Innovation. Commit to doing one tangible thing this week that advances accessibility in your sphere of influence. Then share it. We’d love to hear your story.
ShowNotes & Links- 🎧 Listen and follow this podcast at: SpecialChronicles.com/Pod
- 📺 Watch the full episode (video) on YouTube at: YouTube.com/SpecialChronicles
- 💡 Learn more about United Airlines’ Bridge Business Resource Group: specialchronicles.com/united
- 🧭 Discover the SOSA Program at United: SpecialChronicles.com/MeetSOSAs
- 📍 Explore United Airlines’ accessibility commitments and services: (insert link)
- ❤️ Support the mission of Special Chronicles by donating at SpecialChronicles.com/Give or joining the PLUS membership at SpecialChronicles.com/PLUS
- 👕 Shop our ‘Disabled Voices Matter’ merch: SpecialChronicles.com/SHOP
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Daniel Smrokowski is an award-winning podcaster, columnist, and disability advocate who is best known as the founder and host of Special Chronicles, a groundbreaking podcast platform with over 800 episodes across 17 years. Through storytelling and journalism, Daniel is a recipient of the Matthew Freeman Award for Social Justice for his efforts through media to give people with disabilities a voice. Read more about Daniel HERE