Security and Machine Learning in the Call Center with Pindrop Security’s Chris Halaschek
Software Engineering Daily · softwareengineeringdaily.com
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Show Notes
Call centers are a vulnerable point of attack for large enterprises. Fraud accounts for more than $20 billion in lost money every year, and a significant portion of that fraud is due to customer service representatives being fraudulent social engineering attacks.
Chris Halaschek joins the show today to discuss how Pindrop Security is addressing this attack vector. Every phone call that gets made to a call center has a unique phoneprint, and the machine learning model at Pindrop Security uses these phoneprints to assign a risk score to each call. Chris also discusses the challenges associated with scaling a cloud security company.