Needs, Limits, Requests, Refusals...It’S A Constant Negotiation
Social Skills Coaching · Patrick King
Audio is streamed directly from the publisher (podcasts.captivate.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home
00:03:22 The Perfect Apology
00:04:41 A Mistake Can Be a Good Thing!
00:07:37 1. Express your genuine regret
00:09:50 2. Explain what happened
00:11:20 3. Take responsibility
00:12:24 4. Repent!
00:13:58 5. Offer to make amends
00:15:14 6. Ask for forgiveness
Hear it Here - adbl.co/3OJ4V72
• Conflict will happen, but what matters is how people respond to their mistakes. A perfect apology can actually strengthen a relationship if it consists of these six parts: expression of regret, explanation of what went wrong (without excuses or blame), taking responsibility, repentance, offering reparations, and a request for forgiveness, in order of importance.
• Good apologies are sincere and match the severity of the offense. Apologize quickly and remember that you are never owed an apology.
#Apologize #EQ #Lewicki #PerfectApology #Repent #Repentance #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #ThePowerofE.Q. #Needs #Limits #Requests #Refusals...It’SAConstantNegotiation