Why Social Media and Customer Experience Are Intertwined in a Lovers Embrace
Social Pros Podcast · Convince and Convert
March 14, 201438m 51s
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Show Notes
Becky Carroll, Director of Social Media Strategy at PwC Consulting, joins the Social Pros Podcast this week to discuss the impact of trust (or lack of trust) on consumer behavior, how social can improve a customer's experience of a brand, and social media's newest maturity level.
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