How Comcast Built A Winning Social Media Customer Service Team
Social Pros Podcast · Convince and Convert
February 21, 201747m 22s
Audio is streamed directly from the publisher (dts.podtrac.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Jared Schultheis, Executive Director of Digital Care at Comcast, joins the Social Pros Podcast to discuss how a Fortune 500 global telecommunications heavyweight utilizes social care to respond to hundreds of customers in real-time.
Special thanks to our sponsors:
- Salesforce Marketing Cloud (The Future of Ads: bit.ly/salesforceads)
- Emma (Your Brain on Email: 11 Designs People Can't Resist: bit.ly/emailbrain)