Episode 57
Designing Customer Experiences with Mark Schaefer
February 27, 20221h 1m
Audio is streamed directly from the publisher (episodes.captivate.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
The last two years have been a catalyst for consumer expectations and how business gets done. This week, Mark Schaefer joins us to explore how to design a seamless customer experience beyond social media and build brand trust in the face of significant societal change.
We’ll even dive into the future of marketing in the world of Web 3.0 and the Metaverse.
ADDED BONUS! - Our friend Gary Stockton from Experian joins us at the start of the show for his insights.