May 6th - The Trailfinders story – part two
Mike Gooley talks about unconventional policies of Trailfinders
Simon Calder's Independent Travel Podcast · The Independent
Audio is streamed directly from the publisher (sphinx.acast.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
All week I am talking to Sir Mike Gooley CBE, founder and chairman of Trailfinders, about the story of this innovative company – which has been unlocking the world for millions of people since its inception in 1970.
Today: why he thinks booking travel through a human being is better than going online, and how Trailfinders could pay instant refunds to customers when Covid struck.
This podcast is free, as is Independent Travel's weekly newsletter. Sign up here to get it delivered to your inbox.
Hosted on Acast. See acast.com/privacy for more information.