How To Turn Your Customers Into Superfans with Brittany Hodak
We're so excited to have the fabulous Brittany Hodak on the podcast today! She shares so many amazing nuggets on customer experience and creating superfans for your brand.
She Believed She Could™ Podcast · Brittany Hodak, Allison Walsh
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Show Notes
Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations including American Express and the United Nations. She has worked with some of the world’s biggest brands and entertainers, including Walmart, Disney, Taylor Swift, and Dolly Parton. She founded and scaled an entertainment startup to eight figures before exiting, and she is the former Chief Experience Officer of Experience.com.
MEMORABLE MOMENTS
“All of the same things that are true for super-fandoms in entertainment are true for brands of all kinds.”
“Experience is everything, and everything is experience. Each connection contributes to the experience potential customers have with your brand.”
“A brand cultivates customer experience by designing what it feels like to do business with them. It’s important to be intentional about creating all of the tools necessary to get everybody on your team in alignment so that every customer has the experience that you want them to have.”
"Make apathy an issue of the past by connecting your story to your customer’s story.”
“You’re never done with customer experience…there’s a constant need to be improving and updating your practices to align with the needs of your clientele.”
“Confidence is unapologetically doing what you think is the right thing to do. While it’s okay to care what other people think, you’re not going to let it sway you from your path.”
Connect with Brittany:
⭐Connect on Instagram: @brittanyhodak
⭐Connect on Facebook: https://www.facebook.com/BrittanyHodak/
⭐Connect on LinkedIn: https://www.linkedin.com/in/brittanyhodak/
⭐Brittany's new book: https://brittanyhodak.com/book/
Connect with Allison:
⭐ Connect on Instagram @allisonwalsh
⭐ JOIN OUR FREE COMMUNITY: https://www.facebook.com/groups/shebelievedshecouldcommunity
⭐ Check out book recommendations from the show here
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Connect with Allison
- Join us for the SBSC Summit: https://www.shebelievedshecould.co/sbscsummit
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