The Unsung Heroes of Digital Transformation | Why “Becky in Finance” is the Real Change Agent
ServiceNow Podcasts · ServiceNow Community Podcasts
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Show Notes
When we think about digital transformation, most people picture engineers, coders, or the CIO. But the real heroes often sit outside of IT - people like Becky in Finance, HR leaders, procurement teams, and legal advisors.
In this episode, Kat and Pete dive into why transformation only sticks when organisations empower these unsung heroes. From employee experience to automation, self-service, and AI, we explore how everyday change agents are driving sustainable innovation.
👉 What you’ll learn:
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Why transformation is enterprise-wide - not just IT’s job
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How HR and finance are shaping employee experience and business outcomes
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The power of self-service and AI to unlock capacity for teams
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How to measure impact and sustain change beyond phase one
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Why recognising and empowering your “Beckys” is critical to success
Whether you’re in finance, HR, legal, or IT, this conversation shows how transformation is about people first, technology second.
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