Stop Chasing AI Hype. Start Counting Dollars. w/ Juan Gorricho
ServiceNow Podcasts · ServiceNow Community Podcasts
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Show Notes
Tired of executives breathlessly asking "what's our AI strategy?" while your data team drowns in 1,000 dashboards that nobody uses? In this episode, Juan and Tim cut through the noise with Juan Gorricho a data and analytics executive with more than 25 years of experience delivering business value at TD Bank, Visa, The Walt Disney Company
We cover: Why do data leaders keep building vanity metrics instead of business value? How do you go from being an "order-taking reporting team" to a trusted decision intelligence partner? And why does every data governance initiative feel like building policies nobody wants to follow?
The secret? Do it by slice. Not top-down. Not bottom-up. By slice—connecting each data product to real business outcomes while building reusable foundations underneath.
If you're ready to turn your data team's NPS around and build trust that actually sticks, this one's for you.
Spoiler: It starts with being brave enough to tell executives the truth. And btw, "I bet 40 columns drive 90% of your business."
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