Season 1 · Episode 9
New Roles, Same Mission: Value, AI, and the Year of the Reckoning
ServiceNow Podcasts · ServiceNow Community Podcasts
March 26, 202622m 36s
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Show Notes
AI is the New UI… But Is Anyone Getting Value?
Big summer. New roles. Same obsession with transformation.
In this episode, Pete and Kat compare notes on what happens when you step into new gigs right as AI goes from “this is cool” to “okay… but is it actually doing anything?”
They get into:
- How AI is still, inconveniently, a people problem
- Why “AI is the new UI” is about to stop being a slogan
- Why most organisations don’t have an AI problem… they have a focus problem
- And yes… the AI reckoning that’s coming when everyone looks up and goes “oh no...what have we done?”
- A sneak peek at what’s coming at Knowledge (it’s big 👀)
- And Pete bravely preparing for a life without proper Australian coffee (thoughts and prayers)
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