Controlled Friction and AI - wtih Di Le and Hayley Mortin
ServiceNow Insights · ServiceNow Community
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Show Notes
On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into the role of corporations in improving AI, the need for realistic user expectations, and the significance of involving UX teams early in the development process.
Guests - Di Le, Hayley Mortin
Host – Bobby Brill
Producer – Chris Price
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