Secret Ops

On this episode of Secret Ops, we talk with Jenna Pederson, Staff Developer Advocate at Pinecone.io. Jenna shares her journey from software engineer to developer advocate building developer communities through the product development process. We chat about the practical tips for founders and discuss the importance of empathy, authentic community engagement, and listening to developers’ real needs.In this episode, we discuss the:Role of a developer advocate as a bridge between technology companies and their software developer customersDifferences between traditional marketing and personalized developer advocacyRapidly evolving educational needs in technologyImportance of community engagement and expert networks in software developmentTechniques for gathering and communicating user feedback 👀 Watch the episode on Youtube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Sarah Smart and Sofia Whelan, Co-Founders of HorizonHuman, to discuss the transformation of HR in today’s organizations. We explore HR’s shift from compliance to a strategic, tech-driven function, the impact of AI, and the need for agility and user-centric design. In this episode, we discuss the:Evolving role of Human Resources in organizations.Integration of artificial intelligence in HR and its implicationsWorkforce planning as a critical function in HR, especially in the context of AI.Balancing operational excellence with human insightsImportance of agility and flexibility in HR operations  👀 Watch the episode on Youtube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Dr. Hannah Weisman, Clinical Psychologist and healthcare startup operator. We explore how clinical expertise informs operational decisions in mental health startups, tackling challenges like state regulations, ethical tensions, and the implications of AI within clinical psychology.In this episode, we discuss the:Integration of clinical psychology and healthcare operationsChallenges of navigating healthcare regulations and high grow startupsBalancing innovation with patient safety and ethical standardsThe role of artificial intelligence in mental health care and its limitationsShift from rapid national expansion to regionally focused healthcare modelsComplexity of therapeutic matches and the importance of human variability 👀 Watch the episode on YouTube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Jen Hamilton Fractional Chief Operating Officer and Founder of the Fractional COO Collective. We discuss the rise of fractional executive roles, especially in operations, and the importance of community and mentorship among fractional leaders.In this episode, we discuss the:Jen’s personal journey from CPA to operational leaderThe emerging role of fractional executives in operations.Importance of mentoring and community among fractional executives.Generational perspective shifts in and leadership styles.Applications of operational thinking in our personal lives 👀 Watch the episode on Youtube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Adam Honig CEO of Spiro an AI-powered “Anti-CRM” CRM for manufacturers. Now, Adam has seen the evolution of CRMs first hand over the years and he knows all the heads that come with implementing one. That’s why he and his team are working on removing the manual input bottlenecks by leveraging AI to automate data entry and help overcome user adoption hurdles.In this episode, we discuss the:History of how CRMs became a universally hated tool aImpact of automated data collection on user adoptionHow manufacturers became the target customer for SpiroImportance of unbiased AI-generated data for decision-making.Leveraging dashboarding to meet user needs without overwhelming them 👀 Watch the episode on Youtube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Todd Bracher acclaimed Industrial Designer and Founder of Betterlab. Our conversation explores context-based design, the importance of integrating design early in product development, and Todd’s philosophy of making products intuitive and impactful. We also dive into the mission of Betterlab to bridge scientific innovation and practical application.In this episode, we discuss:The significance of industrial design in shaping everyday lifeA designer’s role as a problem-solving intermediary between businesses and consumersContext-based design and its influence on product effectivenessBetterlab’s mission to bridge scientific innovation and practical applicationThe influence of parenthood on design perspectives 👀 Watch the episode on YouTube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with John Forbes Scrugham, Principal Solutions Architect at Coda. We chat about the evolving role of a solutions architect, shifting from a solely technical delivery to a more human-centric approach. John breaks down how he navigates the different phases of developing solutions within businesses, sharing stories and tricks that he’s picked up through his journey.In this episode, we discuss:The evolving role of solutions architecture within businessesHow to approach development through human-centric designThe phases of the solutions architecture process from prototyping to scalingWhat the “I Build Solutions” Continuum is and where you fall on it Tips to begin developing in no-code and low-code platformsCheck out more about John at johnforbes.net!👀 Watch the episode on YouTube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Alison Stewart, Co-Founder and COO of Overalls, a life concierge service. Alison shares her journey as a strategic doer—those who both devise and implement strategies. We chat about innovation, prioritization, and everything in between!In this episode, we discuss:Differences in operational approaches between corporate and startup environmentsThe concept of "strategic doers" and how to shift your mindset to be oneHow to prioritize your operational execution to be effectiveHow a life concierge service holistically helps employees The significance of time management and reclaiming your time 👀 Watch the episode on YouTube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Maxwell Nee award wining entrepreneur and Chief Revenue Officer at ScoreApp. Maxwell shares his journey from entrepreneur to investor to Chief Revenue Officer, bringing to life the lessons he’s learned along the way. In this episode, we discuss:Transiting from investor to an internal business roleThe importance of alignment among business partnersThe Necessity of self-awareness in business successRole of data in understanding customer needsThe Scorecard Marketing playbook for getting better leads 👀 Watch the episode on YouTube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Erika Giuggio, Business Optimization Specialist at Schooley Mitchell. As a specialist in her field, Erika reveals her strategies for helping businesses in industries like construction and utilities, slash expenses and enhance their operations within 90 days. We also discuss her journey of patenting a cosmetic brush system! In this episode, we discuss:What a business optimization specialist actually doesStrategies for reducing business expenses quicklyChallenges faced by industries like construction and utilities with operational inefficienciesUsing return on investment to combat resistance to change Erika’s journey through the world of patents 👀 Watch the episode on YouTube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Kevin Dean, Founder and CEO of ManoByte. With over two decades of experience, Kevin walks us through how innovative automation solutions not only streamlines workflows and enhances customer experiences, but is a key driver to overall business growth.In this episode, we discuss:The evolution of automation from traditional logic-based systems to AIStructured experimentation when rolling out automationNavigating change management in the automation processPractical applications of AI automation in customer service and personalizationChallenges and opportunities presented by AI in business operations  👀 Watch the episode on Youtube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On the 50th episode of Secret Ops, we talk with Joey Cofone, CEO of Baronfig and author of the bestselling book The Laws of Creativity. This episode is an absolute favorite of mine with my favorite person in the world, so it’s not one to miss. I’ve always believed that operators are creatives. It’s a vital part of our work. Joey takes that thought a step further and believes that everyone possesses innate creativity. The key is in learning how to reignite it, which is what his book is all about.In this episode, we discuss:Why everyone is creative, no matter their professionThe decline in creative thinking from childhood to adulthoodThe process and stages of writing a bookPro-tips on how to author a bookThe impact of parenthood on rediscovering creativity👀 Watch the episode on YouTube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with sustainability expert John Pabon, author, consultant, speaker, and UN advisor. This is truly one episode you don't want to miss.Not only does John break down what sustainability actually encompasses, but he also talks us through practical approaches for individuals and businesses to engage in it.In this episode, we discuss:Definition and dimensions of sustainability, including environmental, social, and governance aspects.The significance of identifying personal passions to drive sustainability initiatives.The role of governance in monitoring and regulating sustainability practices.The necessity of quantifiable metrics in pursuing sustainability investments within business.The importance of transparency in supply chains and corporate practices. 🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

As we wrap up 2024, I want to give all my gratitude to our wonderful listeners. You make this whole thing worthwhile and I will forever be grateful!Make sure to check out the 12 Days of Operations, which are a bunch of bit-sized tips and tricks to help you become a top operator in business and in life. You can find it on our:NewsletterLinkedInYouTube📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we flip the script where I am the guest and KC Procter, Marketing Operator extraordinaire, interviews me on the basics of becoming a fractional operator!We dive into how to get started in fractional operations, what to look for in clients, tips on structuring your workload, how to navigate tricky conversation and much more!In this episode, we discuss:Understanding the fractional operations modelHow to acquire clients and get better at pitching yourselfRecognizing a potential client’s readiness for changeSetting expectations and how to identify red flagsNavigating the end of client relationships positively 👀 Watch the episode on Youtube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Tim Bynum Founder of Anchor Financial Services and Chief Financial Officer.  This conversation explores the vital link between financial operations and business strategy to drive growth and clarity in decision-making. We also discuss strategies on how to develop financial literacy for small business owners, with some great tips on how to get started!In this episode, we discuss:The relationship between financial operations and overall business strategy.The importance of financial literacy for small business owners.How to translate financial data into actionable insightsLessons learned in developing a custom operating systemThe value of celebrating successes and recognizing progress👀 Watch the episode on YouTube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Shaina Anderson Founder of Hello Generalist.  The episode delves into what exactly a generalist is, the unique challenges generalists navigate, and how this motivated Shaina to found Hello Generalist, a platform connecting experienced operators with businesses that need their magic.In this episode, we discuss:Transitioning from food startups to tech and operations rolesChallenges faced by operators, including imposter syndromeImportance of recognizing and valuing diverse skill setsFounding Hello Generalist to connect operators with startupsLifelong learning and adaptability in the evolving job market 👀 Watch the episode on Youtube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Allie Stark, Co-Founder of Noria the learning and development platform for a new era of living and leading. With over 15 years in the health and wellness space, Allie brings to life why we are all feeling so burnt out and what the heck we can do about it. In this episode, we discuss:The collective feeling of burnout and confusion in our workThe impact of systemic changes in the business landscapeAligning personal values with organizational principlesHow to navigate pivotal moments and crisis as a leader Strategies for self-care and wellness in today’s world 👀 Watch the episode on Youtube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Morten Bruun, Co-Founder and CEO of Flash Docs, a company that uses AI to create data-driven slide decks and visuals. Morten shares how wrangling slide decks, while at Google and McKinsey, led him to develop Flash Docs to streamline the slide creation process. We chat through the transformative potential of AI, the importance of networking, and navigating global business environments as an operator.In this episode, we discuss:The evolution of slide decks as a communication tool.The role of AI in automating content generation Shifting perspectives from regional to global operationsNetworking and building genuine relationships in business.Lesson from being a part of Forbes' 30 Under 30 👀 Watch the episode on Youtube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com

On this episode of Secret Ops, we talk with Hikari Senju, CEO of Omneky, a platform that scales sales with data driven creative using generative AI. Hikari breaks down the transformative role of generative AI in advertising, highlighting its potential and ability to enhance marketing strategies. Also, we talk about his journey from fencing to entrepreneurship, detailing his experiences in edtech, advertising, and much more. In this episode, we discuss:The intersection of advertising and generative AI.The disconnect between marketing and creative teamsEnhancing the creative process in marketing through AI.The significance of user testing and iterative learning Practical advice for small to medium-sized businesses Embracing creativity and experimentation with AI tools. 👀 Watch the episode on Youtube🎙️ Check out the podcast at secret-ops.com📧 Email us at [email protected]🤓 Learn more about Ariana Cofone at arianacofone.com