436 - Bad Reviews are Good For You: Tom talks Bad Reviews
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Show Notes
Bad reviews. Well, nobody likes to get bad reviews, but maybe I can reframe your thinking a little. You just might see how they can be used to your advantage. You really can't stop bad reviews. I mean, you can certainly decrease them to almost zero like I have by being fanatical about customer service. In fact, research that's come to light is showing that being pretty much perfect can have negative effects.
Screw The Commute Podcast Show Notes Episode 436
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04:08 Tom's introduction to Bad Reviews
05:59 Top five factors affecting purchase decisions
08:22 59% of consumers read between 1 and 10 reviews
10:06 Adding just one review can make a big difference
11:10 Consumers seek out negative reviews
13:29 Most consumers will write reviews
15:02 Ask customers for their honest feedback
17:50 Sponsor message
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The Growing Power of Reviews - https://www.powerreviews.com/wp-content/uploads/2018/03/The-Growing-Power-of-Reviews.pdf
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Related EpisodesThe Digital Nomads - https://screwthecommute.com/435/
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