The New “Front Door” of Care: What Support Agents Know About Members That Clinics Don’t
Science Tech Brief By HackerNoon
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Show Notes
This story was originally published on HackerNoon at: https://hackernoon.com/the-new-front-door-of-care-what-support-agents-know-about-members-that-clinics-dont.
First signs of member confusion don't appear during clinical visits. They surface earlier, in support conversations that reveal where care journeys break.
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Transcom: First signs of member confusion don't appear during clinical visits. They surface earlier, in support conversations that reveal where care journeys break down. Transcom works with health systems and payers that manage millions of support interactions.