Scaling Up Business with Bill Gallagher

How can businesses personalize their customer experience at scale?This episode explores the power of personalization in the age of AI and how businesses can leverage data to create a delightful customer experience. David Edelman discusses the challenges and benefits of personalization, and provides examples of companies that are doing personalization well, such as Cisco, Marriott, and Aetna.David Edelman is a personalization guru who's been shaking things up in the business world with his innovative ideas. From Harvard Business School to McKinsey and Aetna, he's got the know-how to help companies scale up their personalization game and create those "wow" customer experiences. He’s also the co-author (with Mark Abraham) of Personalized: Customer Strategy In The Age of AI. Key topics Bill and Dave explore in this episode: - Personalization is not just a marketing tactic, but a holistic customer experience that requires cross-functional collaboration. - Companies need to shift their mindset from volume to value and focus on providing a personalized experience that delights customers without being creepy. - AI can be used to enhance personalization by predicting customer needs and preferences. - Data is essential for personalization, and companies need to gather both explicit and implicit data to understand their customers' needs and preferences. - Companies have to avoid overwhelming customers with too much information. - Personalization allows companies to differentiate themselves by providing a unique and valuable customer experience. Chapters in this episode: (02:42) Personalizing Music (07:51) Delight vs. Annoyance in Personalized Experiences (12:34) The Risk of Over-Personalization and the Aetna Example (14:52) Sungevity: A Case Study in Personalization Done Right (19:43) Cisco: Two Approaches to B2B Personalization (26:40) Marriott's Quest for Personalized Hospitality (31:45) The Value of Asking QuestionsThanks to David Edelman for being on the show! Learn more about Dave at Edelman Advisory Services: https://www.edelmanadvisoryservices.com/ Get Dave’s book: Personalized: Customer Strategy In The Age of AI: https://www.amazon.com/dp/1647826276 (co-authored with Mark Abraham)Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

In this episode, Bill shares his journey of scaling a business and the critical lessons learned from not having a coach during pivotal growth phases. Multi-million dollar mistakes were made and Bill emphasizes the importance of seeking guidance to navigate challenges. Always consider the value of coaching in your own journeys. The skills that got you here may not take you to the next level.Keep scaling.Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

What is the role of intentionality in personal and professional growth? In this episode, Jeff Karp discusses the power of intentionality, observation, and diverse thinking in problem-solving. Drawing inspiration from nature's problem-solving mechanisms, Karp emphasizes the importance of diverse teams and an "informal" advisory board. Jeff Karp is a bioengineer, engineer, author, and researcher committed to improving our lives, health, focus, and productive purpose. Key topics that Bill and Jeff explore in this episode: - The concept of bioinspiration and its potential for innovation. - The importance of diversity in teams and problem-solving. - The benefits of building an "informal" advisory board. - The role of intentionality in overcoming challenges and achieving goals. - The power of observation and reflection in personal growth. - The transformative power of failure. - Strategies for managing distractions and harnessing the power of ADHD. - Connecting with nature and attuning to the rhythms of life. Chapters in this episode: (03:07) The Origins of Bioinspiration (11:00) The Superpower of Diversity (15:39) Intentionality (27:42) The Importance of Novelty and Newness (33:18) The TEDMED Talk Experience (45:38) ADHD: Challenge, Superpower, and Distraction Disruptor Thanks to Dr. Jeff Karp for being on the show! Learn more about Jeff: https://www.jeffkarp.com/ Get Jeff’s book: “LIT: Life Ignition Tools: Use Nature's Playbook to Energize Your Brain, Spark Ideas, and Ignite Action’: https://www.amazon.com/dp/B09NW4PGK3 Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

In this episode, Bill shares a story about the importance of being coachable and how leadership behavior impacts team dynamics. He recounts a workshop experience with a CEO whose habits were affecting his team's engagement and accountability. A leader must lead by example and if the team's leader can't be coached, what message does that give to the team?Bill emphasizes that true change starts with self-reflection and personal accountability, urging leaders to look in the mirror to foster a more effective and proactive workplace culture.Keep scaling.Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

What role does emotional maturity play in effective leadership, and how does it differ from emotional intelligence?This episode explores the concept of emotional maturity as a critical aspect of effective leadership. Christie Smith, co-author of the upcoming book “Essential,” discusses the importance of human connection, purpose-driven work, and creating a workplace culture that values diversity and inclusion.Christie Smith is a leadership coach and advisor who has been helping Fortune 500 leaders navigate the complexities of the modern workplace for over 35 years. As the co-founder of the Humanity Studio, she's passionate about creating inclusive, purpose-driven work environments where everyone feels valued and empowered.Key topics that Bill and Christie explore in this episode: - Leaders acknowledging and addressing the emotional needs of their employees.  - The need for companies to create a safe space for employees to express their emotions and concerns.  - Aligning a company's stated values with its actions and behaviors.  - The role of leadership in fostering a culture of purpose, agency, wellness, and connection.  - Leaders being curious about their employees and understanding their motivations and aspirations.  - Creating a workplace culture where everyone feels valued and respected.  - The power of self-awareness and agency in building stronger connections with others.  Chapters in this episode: (02:35) Emotional Maturity in Leadership(08:20) The Impact of External Events on Employees(17:23) The Mental Health Crisis (24:20) Aligning Company Values with Actions(31:09) Understanding Employee Needs and Aspirations(46:59) Building a More Inclusive and Connected WorkplaceThanks to Christie Smith for being on the show! Connect with Christie on LinkedIn: https://www.linkedin.com/in/christiesmithphd/ Pre-order Christie’s book (coming out in January): “Essential: How Distributed Teams, Generative AI, and Global Shifts Are Creating a New Human-Powered Leadership”: https://www.amazon.com/dp/1394276583 Learn more about human-centered workplaces via The Humanity Studio: https://thehumanitystudio.com/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

In this episode, Bill shares his personal journey of helping a friend transition out of the CEO role in a growing business. He discusses the challenges of accountability within the team and how he implemented a functional accountability chart to distribute responsibilities. Bill emphasizes the importance of company values in empowering employees to think independently and collaborate effectively. Keep scaling.Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

How can leaders foster a culture of curiosity within their organizations? This episode explores the power of curiosity in leadership and how it can be used to drive innovation, growth, and change within organizations. Jon Bassford shares real-world examples and practical strategies for cultivating curiosity in yourself and your team. By fostering a culture of curiosity, leaders can create an environment where employees feel psychologically safe to share their ideas and feedback, leading to improved operational excellence and better business outcomes.Jon Bassford, CEO of Lateral Solutions, helps leaders level up their operations and achieve their goals. He's also the author of the upcoming book "The Curious Leader," a guide to cultivating curiosity for business growth and personal development. Key topics that Bill and Jon explore in this episode: - Curiosity in leadership and how it can drive innovation, growth, and change. - The biggest hurdles to creating curiosity are egos, fear, comfort, and habits. - The need for leaders to balance their own expertise with the need to be open to new ideas and perspectives. - The need for leaders to be self-aware and to delegate tasks that are outside their zone of genius. - Building a team with diverse skills and personalities, not just “A” players. - The need for leaders to actively cultivate curiosity in themselves and their team members. - Checking your ego and being open to new ideas and perspectives. - The need for organizations to continuously analyze and improve their operations. - Being willing to adapt in order to stay ahead of the curve. Chapters in this episode: (02:53) The Importance of Curiosity (07:36) The Power of Clear Communication (11:19) The Importance of Strategic Planning (15:28) Creating a Culture of Innovation (21:28) The Importance of Being Open to New Ideas (27:14) Developing and Increasing Curiosity (33:57) Operational Excellence Thanks to Jon Bassford for being on the show! Learn more about Jon: https://jonbassford.com/ In early 2025, be sure to get Jon’s book: The Curious Leader: Navigating the Power of Asking Questions and Fostering a Culture of Inquiry. Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

How can leaders develop a more selfless leadership style?In this episode, Bill talks with a world-renowned leadership coach about the importance of selfless leadership, the challenges of scaling up a business, and the role of coaching in leadership development. Today’s guest is Marshall Goldsmith, a New York Times bestselling author and a world-renowned leadership coach who helps leaders achieve extraordinary things. Key topics that Bill and Marshall explore in this episode: - The importance of selfless leadership and how it can benefit businesses.- The role of coaching in leadership development and how to find the right coach.- How entrepreneurs can identify appropriate clients.- Why coaches should never make coaching about themselves.- The power of generosity in leadership and how it can inspire others.- How to keep your mojo and stay motivated and enthusiastic about your work.- The benefits of having a coach and how they can help you achieve your goals.- The importance of being comfortable with discomfort and how it can lead to personal growth.- Staying active and engaged in life and how it can keep you feeling young.- Giving back to others and how it can make a difference in the world.Chapters in this episode: (03:06) Marshall’s Book, What Got You Here Won't Get You There(06:12) The Importance of Selfless Leadership(11:26) The Power of Making Decisions(19:28) The Role of Coaching in Leadership Development(27:26) Helping Others(31:03) The Benefits of Working with Retiring CEOs(41:58) Marshall’s AI ProjectThanks to Marshall Goldsmith for being on the show! Connect with Marshall on LinkedIn: https://www.linkedin.com/in/marshallgoldsmith/ Learn more about Marshall: https://marshallgoldsmith.com/ Ask Marshall’s AI avatar some questions: https://marshallgoldsmith.ai/Get Marshall's book, What Got You Here Won't Get You There: https://www.amazon.com/dp/1401301304 Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

What are the key stages of scaling a SaaS startup?In this episode, SaaS veteran and serial entrepreneur Stijn Hendrikse shares his insights on how to scale a SaaS startup successfully. Drawing on his experience at Microsoft and other companies, Stijn discusses the key stages of scaling a SaaS company, the importance of building a strong team, and the challenges of balancing growth and profitability. Stijn Hendrikse is a tech professional with 30 years of experience in SaaS and AI. He spent time at Microsoft and founded Kolungi, a B2B SaaS marketing agency.Key topics that Bill and Stijn explore in this episode: - The importance of teamwork and collaboration, drawing parallels between military experiences and business leadership.- Insights into the unique culture at Microsoft and its focus on people and leadership development.- Strategies for effective outbound marketing and the importance of adding value.- Adapting to the changing landscape of content marketing and the need for hyper-relevance.- The importance of customer success, service costs, and the "hero plus" pricing model.- Understanding the T2D3 framework for achieving exponential growth in a SaaS business.- The need to transition from individual problem-solving to system-based approaches for scaling effectively.- Embracing a quarterly rhythm (like OKRs) for setting goals, driving urgency, and fostering accountability.- Key milestones in the early stages of a SaaS startup and the importance of answering "what's it for?" and "who's it for?".- The Rule of 40 and balancing growth and profitability in the SaaS world.Chapters: (02:34) Stijn Hendrikse’s Background(08:42) Culture at Microsoft(13:17) Spamming on LinkedIn(23:06) Content Marketing(30:56) SaaS Examples(39:08) Stages of a Company(42:35) The Rule of 40Thanks to Stijn Hendrikse for being on the show! Connect with Stijn on LinkedIn: https://www.linkedin.com/in/stijnhendrikse/Learn more about Stijn and T2D3: https://www.t2d3.pro/stijn-hendrikseGet Stijn’s book “T2D3: How some software startups scale, where many fail”: https://www.amazon.com/dp/B09HPDDHDY/ (co-authored with Mike Northfield). Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 

What are some of your most common fears people have when it comes to business communication, and how can you overcome them?In this episode, Bill and his guest dive into the world of communication, exploring how effective dialogue can transform both sales teams and leadership approaches.Today’s guest is Chris Jennings, a communications expert, business coach, and author who has turned his passions—including triathlons and entrepreneurship—into a winning strategy for helping sales teams thrive. Key topics that Bill and Chris explore in this episode: - The importance of clear communication in business and sales.- How to overcome the fear of conversation in professional settings.- The role of triathlon training in developing mental resilience.- Techniques for turning frontline employees into key contributors to sales.- The value of emotional intelligence in building trust with clients.- Why authenticity in conversations leads to better connections.- Practical tips for improving transitions between different business roles.- Using DISC and other personality profiles to understand team dynamics. (DISC stands for Dominance, Influence, Steadiness, and Compliance.)- The power of gratitude and abundance mentality in boosting personal confidence.- How to prepare for challenging sales negotiations with a relaxed mindset.Chapters in this episode: 07:35 - Communication Challenges in Business15:40 - Sales Techniques and Special Teams21:07 - Empowering Frontline Employees26:39 - Role of Emotional Intelligence in Sales33:41 - Overcoming Fear in ConversationsThanks to Chris Jennings for being on the show! Learn more about the Chris Jennings Group and get free copies of books by Chris (all you have to do is pay for shipping and handling): https://chrisjenningsgroup.com/ Or you can get Chris’ books from Amazon: https://www.amazon.com/stores/Chris-Jennings/author/B0BT2568KW His books include “Conversations Made Easy: Building Your Playbook for Growing Sales and Connecting with Customers” and “The Client Retention Matrix: A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals.”Connect with Chris on LinkedIn: https://www.linkedin.com/in/chris-jennings-8ba7193/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

In this episode, Bill talks about effective monthly all-hands meetings for fostering communication within a company! Learn how to engage employees by incorporating updates, celebrating wins, and including diverse voices beyond just the CEO. Bill also explores creative ideas to enhance these meetings, such as combining them with social events. Keep scaling.Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

How can overcoming cultural constraints empower you to reach your full potential?In this episode, Dima Ghawi shares her inspiring journey of escaping cultural and personal confinement to pursue her own path. From surviving a controlling marriage to navigating cultural expectations, Dima discusses how she turned adversity into empowerment. She also highlights the importance of leadership, personal growth, and shattering the invisible barriers that hold us back.Today’s guest is Dima Ghawi, an energetic speaker, TEDx presenter, and author known for helping people unlock their true potential. Key topics that host Bill Gallagher and his guest explore in this episode: - Dima’s early life in Jordan and her grandmother’s metaphor of the “glass vase.”- How Dima’s arranged marriage and move to the U.S. led to personal isolation.- Her battle with depression and how it catalyzed her decision to leave the marriage.- How Dima became the first woman in her family to get a college education.- The role of forgiveness in Dima’s healing journey, both for herself and others.- The importance of leadership in helping people break through cultural and personal limitations.- How invisible cultural constraints can limit both men and women in their growth.Chapters in this episode: 02:30 – Dima’s Cultural Background and Grandmother’s Influence 07:15 – Arranged Marriage and Moving to the U.S. 15:20 – Depression as a Catalyst for Change 20:50 – Escaping Marriage and Facing Death Threats 30:30 – Leadership and Forgiveness: Dima’s Healing Journey 42:00 – The Importance of Shattering Invisible Vases 50:10 – Taking Control of Your Career Thanks to Dima Ghawi for being on the show! Learn more about Dima Ghawi: https://www.dimaghawi.com/ Connect with Dima on LinkedIn: https://www.linkedin.com/in/dimaghawi/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

In this episode, Bill talks about the transformative power of daily huddles for teams. Discover key tips for conducting effective huddles, including timing, standing participation, and engaging openings. Learn how to share good news, track relevant KPIs, and prioritize daily challenges to foster team connection and productivity. Implement these strategies to enhance communication and collaboration within your organization.Keep scaling.Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

How can leaders transform their anxiety into confidence to own any room they walk into?In this episode, Scott Ramey shares his deeply personal journey from panic attacks and anxiety to becoming a confident and authentic leader. He and Bill Gallagher discuss the importance of finding your voice and how vulnerability can transform both personal and professional life. Scott Ramey is a confidence coach and former corporate executive who specializes in helping individuals own their voice and lead with authenticity.Key topics that Bill and Scott explore in this episode: - Scott's first panic attack in college and how it shaped his path toward leadership development.- The importance of finding and owning your voice in professional settings.- How leaders can use vulnerability as a tool to connect with teams and audiences.- Techniques to build confidence and reduce anxiety in public speaking.- The role of presence in creating lasting impressions during speeches and meetings.- Scott’s framework for communication, including style, presence, empathy, authenticity, and knowledge.- Real-life examples of leaders who transformed their careers by mastering their voice and message.Chapters in this episode: 02:45 - Scott’s Journey: From Panic Attacks to Confidence10:05 - Lessons Learned from Anxiety in Leadership15:33 - The Role of Vulnerability in Leadership20:00 - Empathy: The Key to Connecting with Your Audience24:03 - Practical Techniques for Overcoming Anxiety in Public Speaking33:30 - Transformational Leadership StoriesThanks to Scott Ramey for being on the show! Learn more about Scott and The Ramey Group: ​​https://thescottramey.com/ Connect with Scott on LinkedIn: https://www.linkedin.com/in/scott-ramey-53977b14a/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Bill looks at the common practice of discussing "stucks" and "blockers" in team meetings. Highlighting the psychological barriers that prevent team members from admitting they are stuck, Bill proposes a more constructive approach: focusing on "top challenges." This shift encourages open communication and collaboration, enhancing the quality of meetings and fostering a supportive team environment.Keep Scaling.Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Is starting your own podcast really the best way to leverage the medium for business growth? And if it is, how can you craft a podcast pitch that actually gets you booked as a guest?In this episode, Bill and his guest discuss the power of podcasting for business growth. The discussion explores how authenticity and storytelling can help leaders build trust and credibility in the podcasting world.Today’s guest is Jeremy Ryan Slate, the CEO of Command Your Brand, a company that helps clients gain visibility through podcasting and media appearances. He is also the host of a podcast with millions of  listens and the author of "Unremarkable to Extraordinary."Key topics that Bill and Jeremy explore in this episode: - Jeremy explains how his background in history and PR influenced his understanding of storytelling and its impact on shaping public perception.- Learn why being a guest on other podcasts can be more effective than starting your own podcast, and how to leverage these appearances for maximum impact.- The shift towards authenticity on social media and the growing importance of video in podcasting.- Jeremy shares how his mother's stroke was a pivotal moment that led him to reassess his career. - Tips on how to effectively pitch yourself as a podcast guest, avoid common mistakes, and engage audiences through relatable content.Chapters in this episode: 02:42 - Jeremy's Personal Wake-Up Call and Career Transition12:03 - The Importance of Being a Podcast Guest16:04 - Common Mistakes in Podcast Pitching19:43 - The Significance of Video in Podcasting26:32 - Case Study: Dr. Mike Haley's Aloe Product28:32 - Affiliate Partnerships 35:45 - Using Podcasts to Write a Book38:46 - AI in Content Creation: Pros and Cons41:15 - The Current Podcast LandscapeThanks to Jeremy Ryan Slate for being on the show! Learn more about Command Your Brand: https://commandyourbrand.com/ Learn more about Jeremy: https://www.jeremyryanslate.com/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

In this episode, Bill discusses the importance of capturing commitments made during meetings using the "who, what, when" method. We're all forgetful, so let's take action to keep things top of mind.Bill emphasizes the need for a structured approach to ensure tasks are remembered and completed. By designating a reliable note-taker, teams can enhance accountability and productivity. This simple practice can significantly improve meeting outcomes and help organizations scale effectively.Keep scalingMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

What lessons can entrepreneurs learn from a Search and Rescue team? In this episode, Bill talks with Brian Beutler, CEO of Alianza, family man, and entrepreneur who lifts up others and serves his community. Key topics that Bill and Brian explore in this episode: - How our childhood memories shape our perceptions and preferences.- Brian talks about his family, which includes six children, and his involvement in the Utah County Search and Rescue team and the diverse challenges they face.- The high-stakes nature of search and rescue work and the fulfillment of helping people in their worst moments.- Brian shares how his experiences in search and rescue have taught him humility, perspective, and how to be a better leader.- The importance of patience, persistence, and the long-term view in business and life.- The value of diversity in ideas, experiences, and perspectives in business and life.- How psychological safety can help create a culture that allows for open dialog and diverse ideas.- The role of grit, determination, and positivity in overcoming adversity.Chapters in this episode: (2:49) Brian’s Love for the Outdoors (8:49) Balancing Work and Personal Life (11:10) Lessons from Search and Rescue (40:04) Diversity and Teamwork (44:32) Lessons from GetFon and Alianza (49:30) Leadership and Adversity Thanks to Brian Beutler for being on the show! Connect with Brian on LinkedIn: https://www.linkedin.com/in/brianbeutler/ Learn more about Alianza: https://www.alianza.com Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

I cannot emphasize enough the importance of starting meetings with good news to foster a positive work environment! Introduce the concept of "more cowbell," encouraging your team to celebrate wins, no matter how small. By acknowledging achievements, even in challenging times, teams can shift their mindset and enhance morale. Simple celebrations can transform your workplace dynamics!Keep scaling.Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

At various points in our lives, we’ve all misunderstood certain things about mental health—either our own or someone else’s. How can we—as business leaders—focus on growth while also being more proactive about mental health solutions so that we can live happier, healthier, less stressed lives? In this episode, Bill talks with an entrepreneur who is passionate about creating supportive communities and has extensive experience in building and scaling businesses globally. Today’s guest is Stephen Sokoler, Founder and CEO of Journey, a mental health solution for modern and high-performance organizations. Key topics that Bill and Stephen explore in this episode: - Steven discusses his upcoming book aimed at setting standards for HR in supporting employee mental health.- The need for HR leaders to communicate the importance of mental health investments to CEOs and CFOs using common business language.- Steven’s personal story of losing 85 pounds and the transformational impact of meditation on his life.- The benefits of meditation for self-love, expressing love for others, and achieving clarity in personal and professional goals.- The contrast between traditional Employee Assistance Programs (EAPs) that are reactive with Journey's proactive approach.- Examples of how companies like Walgreens have successfully implemented Journey's proactive mental health programs.- The importance of authentic leadership and the impact of showing vulnerability on employee trust and engagement.Chapters in this episode: (2:23) Steven's Book on Mental Health (4:01) Challenges in Corporate Communication(13:14) The Impact of Meditation on Personal and Professional Life (16:56) Journey's Approach to Mental Health (17:15) Proactive Mental Health in Corporate Settings (41:17) Walgreens' Mental Health Initiatives (45:15) The Role of Leadership in Mental Health Thanks to Stephen Sokoler for being on the show! Connect with Stephen on LinkedIn: https://www.linkedin.com/in/stephensokoler/ Learn more about Journey Meditation: https://journey.live/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 

In this episode, Bill explores the concept of great execution through the framework of the 4D weekly meeting. Discover how to effectively structure your meetings with four key components: discovery, discussion, decision, and delegation. Learn the importance of focusing on critical issues and how to allocate time efficiently for maximum impact. This approach can enhance teamwork and drive progress within your organization.Keep scaling.Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

How can we demystify the practical applications of AI? Phil Pallen doesn’t pretend to be an AI expert. But he did research AI probably 100 times more than other “experts” out there. Oh, and he wrote a book about helping businesses kickstart their AI journey. In this episode, Phil shares his experiences using AI for personal branding and client work, all the while focusing on how AI can enhance efficiency and creativity. Phil Pallen is a brand strategist and, when it comes to demystifying AI, a helluva good teacher. Key topics that your host Bill Gallagher and his guest explore in this episode: - The importance of creating content that fulfills you personally, rather than solely for others.- Phil discusses the concept of being "selfish" in content creation, which can make it more engaging and sustainable.- Phil being fired from an internship due to media attention, and using that experience to launch his business.- Bill’s skepticism about the overhyped claims of AI. - How AI can provide clear, step-by-step instructions, often outperforming Google search results.- Positive experiences with ChatGPT compared with bad experiences with Claude. - Why AI tools shouldn’t be used as a replacement for human creativity.- Using AI for summarizing survey data and creating brand promises. - Using AI for ideating and creating mood boards, storyboards, and visual concepts.Thanks so much to Phil Pallen for being a guest on our show! Pre-order Phil’s book, “AI for Small Business: From Marketing and Sales to HR and Operations, How to Employ the Power of Artificial Intelligence for Small Business Success”: http://philp.al/ai-sm Visit Phil’s website: https://philpallen.co/ Watch Phil on YouTube: https://www.youtube.com/philpallen Connect with Phil on LinkedIn: https://www.linkedin.com/in/philpallen/ Chapters in this episode: 2:21 Phil Pallen's YouTube Success 4:04 The Evolution of Content Strategy 5:49 Personal Branding 9:22 Brand Affiliations 19:24 AI Tools 28:50 AI in Image Creation 31:14 AI in Personal Branding Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Bill explains the essentials of effective quarterly planning. Discover the optimal timing, duration, and environment for your planning sessions to maximize productivity. Learn the importance of reviewing past performance, addressing key issues, and setting clear goals for the next quarter. Whether in-person or online, these strategies will help your team stay aligned, focused, and enhance your planning process!Keep scaling.Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

As business owners and CEOs, why are we sometimes hesitant to increase our prices? In this episode, Bill talks with a pricing expert about pricing strategies for business growth.Today’s guest is Casey Brown, a speaker, author, and founder of Boost Pricing, which helps companies generate more profit by empowering entrepreneurs and sellers to command the prices they deserve.Key topics that Bill and Casey explore in this episode: - How the fear of taking risks hinders confident pricing decisions.- Bill’s view that pricing at GE was accidental, not deliberate. - How buyers can lie about pricing, citing customer quotes and invoices as evidence.- Understanding the customer's buying signal and addressing their concerns rather than solely focusing on price.- An example where a restaurant increased prices by 10% on less popular items while leaving popular ones unchanged.- Challenging the idea that charging more than a certain amount is somehow "breaking the rules." - How small price increases can have a significant impact on a company's bottom line. - How best-in-class companies focus on operational delivery, but often neglect to consider pricing power and its potential impact on profitability.Chapters in this episode: (8:15) The psychology behind pricing strategies. (14:07) Pricing strategies in various industries. (18:01) Maintaining trust with clients. (21:37) Pricing strategies and addressing customer objections. (27:16) Raising prices on less sensitive items while keeping prices low on core products. (31:10) Pricing strategies and psychological factors that influence consumer decisions. (38:06) Pricing strategies that focus on value. Thanks to Casey Brown for being on the show! Connect with Casey on LinkedIn: https://www.linkedin.com/in/caseybrownboost/ Learn more about Boost Pricing: http://BoostPricing.com Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Bill explores the essentials of effective annual strategy and planning. Discover the benefits of engaging an outside facilitator, the importance of an inspiring off-site location, and how to foster team connection through shared experiences. Learn to reflect on your organization's vision and goals while ensuring inclusivity in the planning process. Keep scaling.Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

What are the qualities and mindsets of remarkable people? Today’s guest is Guy Kawasaki, who was previously the chief evangelist for Apple and is currently the chief evangelist for Canva. Guy is the host of the "Remarkable People" podcast, an avid surfer, and the author of numerous books, including most recently "Think Remarkable." Key topics that Bill and Guy explore in this episode: - Remarkable people have a growth mindset, believing they can learn and improve.- Guy and Bill’s experiences with surfing and wing surfing (aka wing foiling). - Guy emphasizes the impact Steve Jobs had on his life and career.- Learning valuable lessons from bad experiences with bosses. - Bill reflects on his own flaws and moments of anger, acknowledging the complexity of human nature.- Embracing vulnerability and surrounding yourself with supportive people for growth mindset success.- Hiring people who are better than you in their function.- The need for complementary skills and diverse perspectives in a team to achieve success.- How it's not necessarily adversity that makes someone remarkable, but rather how they handle it.- Bill’s fear of public speaking and the importance of embracing discomfort. - The concept of a "winner" and how it applies to various aspects of life, including fitness and self-image.Thanks to Guy Kawasaki for being on the show! Get Guy’s book, Think Remarkable: https://guykawasaki.com/books/think-remarkable/ Listen to Guy Kawasaki’s Remarkable People podcast: https://guykawasaki.com/remarkable-people/ Take Guy’s free Canva course: https://www.canva.com/learn/guy-kawasaki/#lessons Connect with Guy on LinkedIn: https://www.linkedin.com/in/guykawasaki Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: 0:05 Remarkable people and their mindsets. 4:26 Working with Steve Jobs at Apple. 11:08 Surviving difficult experiences with bosses.  15:05 Embracing a growth mindset. 23:01 Overcoming adversity. 31:56 Personal growth and taking action. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 

In this episode, Bill explores the art of crafting the ideal meeting rhythm. He looks at how to prioritize meetings over interruptions, emphasizing the importance of annual and quarterly planning sessions. Bill shares insights on effective weekly and daily huddles, one-on-ones, and the optimal timing for each. He outlines how teams can streamline their schedules and boost productivity while keeping the atmosphere light and engaging.Keep scaling.Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

How can we get frontline employees more involved? How can we challenge the conventional wisdom of hustle and grind, instead empowering our employees to do great things? In this episode, Bill and his guest, Derrick Mains, discuss ways to systematize businesses to facilitate innovation and growth. Derrick Mains is a rockstar in optimization and process engineering. With 20+ years of experience transforming 150+ companies, he's a master at turning chaos into efficiency and value. Mains and his team at The Process Fixer jazz up the workplace by automating the boring stuff. Key topics that Bill and Derrick explore in this episode: - Derrick’s journey from being a process geek to hosting a podcast about process improvement, “The Process Fixer.” - Why process mapping should be done by frontline employees as they’re the ones creating value in the organization. Executives often miss the mark in process improvement due to lack of empathy for frontline employees.- Derrick criticizes hustle culture, arguing it leads to burnout and inefficiency. Instead, he advocates for smarter work practices, not just harder work, to achieve success.- Visual representation in problem-solving and innovation.- The benefits of hiring people with diverse backgrounds and perspectives.- Derrick laments the lack of new ideas in society, citing the recent US presidential debate as an example.- Four key factors for resolving problems in an organization: analysis, design, training, and enforcement.- Bill regrets that American businesses have forgotten the lessons of Deming and other Japanese companies, leading to a focus on bureaucracy and middle management.- Why CEOs should change their incentive structure to focus on customer success, rather than contract value.Thanks to Derrick Mains for being on the show! Connect with Derrick on LinkedIn: https://www.linkedin.com/in/derrickmains/ Learn more about Derrick via The Process Fixer website: http://TheProcessFixer.comListen to the Process Fixer podcast: https://pod.co/theconvergencepodcast Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: 0:06 Process improvement in business. 5:45 Frontline employees and process improvement. 11:50 Hustle culture and its negative impact on employee well-being. 17:31 Visual aids. 21:59 Design thinking and leadership. 27:15 Incentives for business success. 32:37 Improving organizational communication. 38:13 The need for innovation. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Bill explains the art of creating effective dashboards and scoreboards for businesses. In this episode, he shares key principles such as simplicity, the use of red, green, and yellow indicators, and the importance of team involvement in updating metrics. With real-life analogies and actionable insights, this episode is a must-listen for anyone looking to keep their business on track.Keep scaling.Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

What insights from behavioral science can entrepreneurs use to drive growth? In this episode, Bill and his guest Leslie Zane explore applying behavioral science in marketing, focusing on understanding the instincts of your target audience.Leslie Zane is an authority on harnessing the instinctive mind to accelerate brand and business growth. A marketer, TEDx speaker, and author, she is also the founder of Triggers, a brand consulting firm grounded in behavioral science. Key topics that Bill and Leslie explore in this episode: - Leslie shares her journey in marketing, from Harvard to starting their own company. - The importance of behavioral science in driving growth and scaling companies.- Why most traditional marketing methods don't work well. - The conscious mind is resistant to change, which is why focusing on the instinctive mind can lead to faster and more sustainable growth for brands.- A brand is the cumulative memories and associations that people have attached to it. - Three rules for building brands in the mind: large physical footprint, distinctiveness, and positive associations.- Familiarity is more powerful than uniqueness in marketing, since people are more likely to connect with familiar brands.- The importance of distinctiveness versus uniqueness in branding, using examples from Aquafina and McDonald's.- The importance of targeting a larger audience rather than just focusing on existing customers.- Negative associations can be reversed by telling the truth about a company's practices.Thanks to Leslie Zane for being on the show! Get Leslie’s book: The Power of Instinct: The New Rules of Persuasion in Business and Life: https://amzn.to/3Lq6ohh Connect with Leslie on LinkedIn: https://www.linkedin.com/in/lesliepicotzane/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: 0:03 Behavioral science and business growth. 4:46 Instinct in decision-making. 10:22 Branding and advertising strategies. 20:45 Aquafina and McDonald's. 24:22 Targeting non-customers for growth, rather than core customers. 28:59 Turning negative associations around. 36:08 Marketing for small businesses. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Join Bill as he dives into the essential world of KPIs. Bill breaks down the three crucial types of key performance indicators—lagging, leading, and balancing—that every business needs to thrive. From understanding financial outcomes to predicting future performance and avoiding pitfalls, Bill uses real-world examples and engaging anecdotes to guide you through optimizing your company's metrics. Perfect for anyone looking to master business performance!Keep scaling.Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

If you’re an entrepreneur looking to create a remote team, how can you find high-end freelancers? John Winsor is an expert on the concept of “open talent,” which he’s written a book about. He’s also started six companies and is cofounder of an organization that has the goal of revolutionizing the workplace for a billion people by 2025. Key topics that Bill and John explore in this episode: - John discusses his book, Open Talent, and experiences applying his theories on open talent in business.- John’s story about using $10,000 of his own money to fund a pitch to Harley-Davidson.- The challenges of implementing new ideas in the French advertising industry, including resistance from the French creative team, who felt threatened by an American upstart disrupting their industry.- NASA's early use of open innovation. - NASA's shift from an organization with 17,000 full-time employees to a networked organization with 110 million people to solve problems.- The average salary for AI engineers is high, but there are many people getting paid well without being exceptionally skilled, creating a correction in the industry.- Using freelancers and vendors for work, rather than traditional employees.- The challenges of scaling open talent in a corporate environment, citing the difficulty of navigating a sea of supply and evaluating freelancer quality.- The challenges of finding and selecting top talent in the tech industry.- The need for transparency and post-mortem debriefs to improve the startup ecosystem.Thanks to John Winsor for being on the show! Visit John’s website: https://johnwinsor.comGet John’s book: Open Talent: Leveraging the Global Workforce to Solve Your Biggest Challenges: https://amzn.to/3Y8sdtk Connect with John on LinkedIn: https://www.linkedin.com/in/johntwinsor/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: 0:00 Open talent, freelancing, and talent shortages in the future. 3:57 Entrepreneurship, marketing, and crowdsourcing in the 80s and 90s. 7:51 Cultural clashes in the advertising industry. 14:08 Open innovation platforms. 19:50 Remote work, freelancing, and the future of employment. 31:03 The evolution of advertising. 34:55 Pricing in project management. 38:44 Finding and working with talent in the tech industry. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

In this video, Bill discusses how business owners can achieve peace of mind by identifying the top 10 key performance indicators (KPIs) crucial for their company. By focusing on these essential metrics, you can ensure your business runs smoothly even in your absence. Bill shares his personal experience of successfully stepping away from his company during a period of growth, emphasizing the importance of clarity and strategic focus.Keep Scaling.Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

How can a resilient and positive mindset help entrepreneurs overcome challenges? In this episode, Bill Gallagher and his guest explore turning trials into triumphs, focusing on the future, and addressing mental health issues in the workplace. Today’s guest, Paul Gencarella Jr., believes in the power of a positive mindset and helps people transform their lives in health, wealth and relationships.Key topics that Bill and Paul explore in this episode (plus chapter titles with timestamps): - How Paul's mental health struggles led to a new perspective on his business.- Encouraging openness around our mental health issues. - The need for leaders to recognize and address mental health issues. - Seeking personal fulfillment versus just pleasing others.- The importance of identifying and developing strengths, particularly in leadership roles.- Paul's son’s cancer and how Paul and his wife talked openly about the cancer in front of their son.- The power of gratitude and positive thinking. Thanks to Paul Gencarella Jr. for being on the show! Get in touch with Paul via [email protected] with Paul on LinkedIn: https://www.linkedin.com/in/paul-gencarella-jr-self-image-advisor-25519519b/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: 0:06 Overcoming challenges in business and personal life. 6:14 Managing mental health issues. 9:13 Personal growth and fulfillment. 15:32 Self-improvement. 21:35 Personal strengths and weaknesses. 30:30 Managing stress. 36:19 Gratitude and positive thinking. 40:39 Mindset strategies for scaling up business income. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Unlock the secrets to mastering your priorities with our latest mini episode of Scaling Up Business! Bill dives into practical strategies for setting and tracking your goals effectively. Discover why subjective metrics like percentage complete and color codes fall short, and learn about robust alternatives such as action counts and punch lists. Whether you're aiming to boost sales, streamline projects, or enhance productivity, this episode equips you with actionable insights. Transform your approach to tracking progress and achieving success.Keep Scaling.Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

What are some practical ways we can elevate and support vulnerability, human connection, and bold kindness in our workplaces? In this episode, Bill Gallagher and his guest explore the need for leaders to be authentic, trustworthy, and empathetic towards their team members. Cathy Thorpe is today’s guest. As the CEO of a home care services company with 400+ franchise locations, Cathy aims to transform the global aging experience. An advocate for senior autonomy and dignified living, she is also the author of the bestselling, Bold Kindness: A Caring, More Compassionate Way to Lead.Key topics that Bill and Cathy explore in this episode: - Cathy’s personal experience with a bad boss, leading to disengagement and a new leadership journey.- Cathy’s story of scaling Nurse Next Door to over 400 franchise locations worldwide. - Bringing joy back into someone's life through personalized care.- The importance of connecting with the person receiving care, beyond just the physical aspects.- Taking bold actions to close a deal and trusting in a colleague's abilities.- Fostering a culture at Nurse Next Door that emphasizes self-led people, bold conversations, and kindness in relationships.- How a mentor saw more in Cathy than she saw in herself. - The contrast between different work cultures that emphasize different values. - The loss of Cathy’s husband to cancer. - Bringing your full self to work and leading by example. - Connecting with employees on a personal level to create a supportive work environment.- Hiring people who fit your company culture.- Inspiring others to take chances and be better humans.- The importance of honesty and vulnerability in meetings.- Cathy’s book Bold Kindness explores the concept of kindness in the workplace, including how it can be practiced and the benefits it can bring to CEOs and their teams.- The impact physical positioning has on conversations, and how sitting on a couch (instead of at desks) might lead to increased vulnerability and openness in conversations. Thanks to Cathy Thorpe for being on the show! Connect with Cathy on LinkedIn: https://www.linkedin.com/in/cathythorpe/ Learn more about Nurse Next Door and happier aging: https://www.nursenextdoor.com Get Cathy’s bestselling book, Bold Kindness: A Caring, More Compassionate Way to Lead: https://amzn.to/3xHhhIh Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: (0:10) Leadership, culture, and growth with the CEO of Nurse Next Door. (6:46) Aging and caregiving. (14:28) Vulnerability in the workplace. (22:19) Building relationships with employees. (27:39) Remote work. (35:20) Leadership and mentorship. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

In this episode, Bill explores the crucial concept of cascading priorities and how it can revolutionize your organization. Learn effective strategies to ensure everyone, from top leadership to supervisors, is aligned and working towards common goals. Discover how to set clear company-wide targets, create personal and departmental objectives, and maintain seamless communication. Say goodbye to workplace chaos and hello to a cohesive, high-functioning team. Don't miss these actionable tips to boost productivity and drive success!Keep Scaling.Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Can entrepreneurs and business owners hire for cultural fit instead of trying to train new employees on your culture? Put another way, could your company take an approach to HR that could be summarized as: “We don’t train culture; we hire it”? In this episode, Bill talks with Steve Robinson, who worked for three decades for a company that firmly believed that they didn’t train for culture, that they instead hired it. Steve Robinson is a consultant, author, and speaker specializing in organizational culture, brand strategy, marketing, and advertising. As the former EVP and CMO of Chick-fil-A, he led their marketing, advertising, brand, menu, and hospitality strategies.Key topics that Bill and Steve explore in this episode: - Chick-fil-A's success is due to careful candidate selection and empowering employees, managers, and leaders.- Trust in leadership. - Maintaining culture through training, reinforcement, and consistent messaging.- Chick-fil-A's culture is built around clarity of purpose, core values, and brand promise.- Chick-fil-A finds and trains independent contractors to run stores, sharing profits and motivating them to deliver great customer experience.- Multi-million dollar mistakes. - Chick-fil-A’s decision to differentiate itself from competitors.- The Blue Ocean Strategy. - Understanding your customer’s lifestyle and values, not just their demographics. - The success of a billboard campaign that featured cows wearing Chick-fil-A t-shirts, generating buzz and publicity.Thanks to Steven A. Robinson for being on the show! Connect with Steve on LinkedIn: https://www.linkedin.com/in/steve-robinson-2a50921b/ Learn more about S Robinson Consulting: https://srobinsonconsulting.com/ Get Steve’s book, "Covert Cows and Chick-fil-A": https://faithgateway.com/products/covert-cows-and-chick-fil-a-how-faith-cows-and-chicken-built-an-iconic-brand-1 Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: (0:05) Scaling businesses. (5:00) Leadership and trust at Chick-fil-A. (11:41) Maintaining culture through purpose and values. (17:57) Chick-fil-A's brand promise. (24:07) Chick-fil-A's growth strategy. (29:54) Marketing strategies in the fast food industry. (36:05) Learning from mistakes. (41:25) Brand growth. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com

Unlock the secrets to setting powerful priorities that drive action and ensure success! In this video, Bill breaks down how to create specific, measurable, and actionable quarterly priorities that align with your annual goals. Learn to avoid vague objectives and discover the right way to formulate priorities with clear metrics, verbs, and ownership. With these strategies, you'll turn your goals into tangible results and boost your business performance. Keep scaling.___Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshopBill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoachVisit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/Bill on Twitter/X: https://twitter.com/billgallThis episode was produced by Story On Media & Marketing: https://www.successwithstories.comMentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

As entrepreneurs and CEOs, how can we continuously develop our leadership skills?This episode features Ryan Hawk, an author, advisor, keynote speaker who is on a mission to make people like you become smarter leaders. He’s also the host of the Learning Leader Show, a podcast about helping leaders become more effective. Key topics that Bill and Ryan explore in this episode: - Ryan’s personal story of growing up in Ohio and learning leadership skills through sports. - Surrounding yourself with people from diverse backgrounds to gain perspective and become a better person.- Listening to others and gaining a more profound understanding of their perspectives.- Struggling with celebrating accomplishments. - The impermanence of past accomplishments. - Intentionally practicing gratitude to shift your mindset.- Starting and ending meetings with positive news to create a more optimistic atmosphere.- Ryan’s experience in corporate America and pursuing an MBA. - The audacious goal of impacting millions of business leaders before retiring.- The importance of self-care and fueling yourself to be effective in leading others.- Continuous learning.- Seeking permission before leading or teaching others.- The importance of permission in building fruitful relationships.Thanks to Ryan Hawk for being on the show! Connect with Ryan on LinkedIn: https://www.linkedin.com/in/ryanhawk12/Listen to Ryan’s podcast, The Learning Leader Show: https://learningleader.com/ Buy one or all three of Ryan’s books: "Welcome to Management," "The Pursuit of Excellence," and "The Score That Matters": https://amzn.to/4eBceth Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: (0:04) Leadership development. (7:19) Personal growth (12:57) Celebrating milestones. (17:43) Gratitude and positivity. (27:06) Scaling businesses through masterminds and workshops. (31:35) Learning through self-reflection and experimentation. (36:29) Teaching and writing. (39:50) Seeking permission before leading or teaching. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Bill explores the essential elements that drive successful execution: priorities, metrics, dashboards, and meeting rhythm. Emphasizing the importance of setting priorities based on future goals rather than current problems, one should envision long-term success and break it down into actionable steps.By focusing on where they want to be, organizations can better align their daily actions with their big-picture aspirations. Learn how to identify and pursue future-based priorities, helping you stay focused and motivated as leaders on your path to growth and success.Keep Scaling._Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshopBill on LinkedIn: / billgall Bill on YouTube: / @billgallagherscalingcoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: / billgall Bill on Twitter/X: / billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.comMentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

How can entrepreneurs prioritize self-care and happiness, all without jeopardizing growing their businesses? In this episode, Bill Gallagher and his guest have a wide-ranging conversation about imposter syndrome, improving workplace culture, reframing negative self-talk, and more. Today’s guest is Zahra Karsan, a neuroscientist, entrepreneur, author, and mindset coach to global executives and celebrities. Key topics that Bill and Zahra explore in this episode: - Zahra’s insights on taking care of oneself for happiness and well-being.- Zahra’s journey from management consulting to corporate wellness coaching. - Zara’s book, “6 Weeks to Happy: The Ultimate Roadmap To Retrain Your Brain For Better Health, Greater Abundance, and Long Lasting Happiness.” - Managing our consumption of news. - How stress affects productivity and well-being in the workplace. - Workplace wellness programs that include fitness, nutrition, and education to help employees look after their health.- How our subconscious beliefs can impact our success and well-being.- Conscious leadership- Unconscious belief patterns, such as "I'm not good enough" and "I'm not safe."- Reframing negative beliefs through affirmations. - Bill reflects on connection and isolation. - Bill discusses how he sometimes reminds himself, “I am not alone.” - Developing self-awareness and trust in relationships to avoid isolation. - Learning that not everything is actually urgent. - The importance of work-life balance in terms of productivity.Thanks to Zahra Karsan for being on the show! In just 6 weeks, use Zahra’s system to R.E.W.I.R.E. your mind and achieve your goals: http://www.6WeeksToHappy.com/ Take Zahra’s Life Block Quiz for free: https://rewiremindsetsystem.com/quiz/ Connect with Zahra on LinkedIn: https://www.linkedin.com/in/zahrakarsan/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: (0:05) Prioritizing self-care. (7:55) Waking up intentionally. (11:36) Managing stress and enhancing productivity. (16:22) Workplace wellness and creativity. (21:14) Imposter syndrome in the workplace. (25:41) Subconscious beliefs in the workplace. (30:31) The power of affirmations. (35:25) The impact of childhood experiences on beliefs. (41:28) Work-life balance. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

Today Bill explores the essentials of great execution and why it’s the key to scaling your business. We're talking about the three big factors that make all the difference: setting priorities, keeping metrics visible, and establishing a solid meeting rhythm. Whether you're struggling with low profitability or team inefficiencies, these insights will help you get on track. Keep scaling._Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

What are some tangible ways entrepreneurs, CEOs, and business owners can shape their company culture and brand identity in ways that foster customer loyalty? In this episode, Bill Gallagher and Pam Nemec have a wide-ranging conversation about values, respectful communication in leadership, and successful brands. Pam Nemec is a leader in brand culture and celebrated for her transformative impact on organizational development. In HR, brand communications, and public relations, Pam has revolutionized the way companies nurture their internal cultures, leading to extraordinary customer experiences. Now at the helm of her own consultancy, Pam believes that exceptional brands are built from the inside out, guiding organizations to create vibrant internal cultures that power their success.Key topics that Bill and Pam Nemec explore in this episode: - Pam shares her experience growing up with Whataburger, a restaurant chain, and then working in the company’s HR, culture, and branding.- Pam’s mission: to help CEOs create cultures that drive performance by connecting with employees and customers.- Creating brand nostalgia and connection through storytelling and empathy.- The lost art of finding a reasonable middle ground in corporate communication, rather than catering to extreme opinions.- The impossibility of making all customers and employees happy all the time. - The balance between taking a stand and staying neutral in business.- Leaning into trends and experiences to create memorable moments and build culture.- The importance of communication and connection within an organization, beyond just offering perks and parties.- Addressing real problems in a company, rather than just putting icing on a mud pie.- Ensuring consistent messaging across an organization.- Why brands should prioritize empathy in their interactions with customers. - Pam’s experiences helping others, showing vulnerability and empathy as a leader.Thanks to Pam Nemec for being on the show! Learn more about Pam Nemec Consulting: https://pamnemec.com Connect with Pam on LinkedIn: https://www.linkedin.com/in/pamnemecculturecoach/ Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: (0:05) Pam’s experience at Whataburger. (6:42) Brand nostalgia and its impact on customer loyalty. (10:43) Company culture, values, and communication. (18:12) Leadership, humility, and caring in a restaurant company. (24:52) Building a positive company culture. (31:44) Communication and leadership in a company. (36:25) Using brand storytelling to connect with customers. (42:23) Building trust. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

How can entrepreneurs and business owners avoid getting bogged down in the doom and gloom of midlife? How can they reframe this phase of life as an opportunity for wisdom and growth? In this episode, Bill and his guest explore coping with uncertainty, consciously curating your life, and the need for modern elders to be curious and wise. Today’s guest is Chip Conley, a hospitality disrupter, bestselling author, and the co-founder of the Modern Elder Academy, a “midlife wisdom school” that helps people get unstuck and cultivate purpose. Key topics that Bill and Chip explore in this episode: - Aging and wisdom. - How both Bill and Chip felt depressed and anxious in their 40s, yet found happiness and fulfillment in their 50s and beyond.- How the Modern Elder Academy is helping people reframe their midlife crisis and find joy in the second half of life.- The intersection of curiosity and wisdom. - Why wisdom is different from being smart or savvy.- Bringing wacky ideas to leadership team meetings.- Diffusing criticism and reaching out to critics.- Learning from stories and events, rather than simply following a suggested approach.- Bill’s experience selling a hotel chain to Hyatt.- Chip’s experience as a mentor at Airbnb. - How people over 50 can stay relevant in the workforce. - Aging, purpose, and authenticity. - Living in the present moment and prioritizing relationships when faced with mortality.- Chip’s near-death experiences. Thanks to Chip Conley for being on the show! Learn about the Modern Elder Academy: https://www.meawisdom.com/ Get Chip’s book, Learning to Love Midlife: 12 Reasons Why Life Gets Better with Age: https://amzn.to/3X7zuJ6 Get Chip’s book, Wisdom at Work: The Making of a Modern Elder: https://amzn.to/457A5g4 Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall Chapters in this episode: (0:05) Midlife crisis, happiness, and the Modern Elder Academy. (3:45) Wisdom, aging, and leadership practices. (8:14) Leadership lessons. (13:01) Sharing wisdom through storytelling. (17:30) Entrepreneurship and mentorship. (22:12) Finding purpose and meaning in life after 50. (29:00) Curiosity in personal and professional growth. (33:41) Finding creative expression through improvisation. (38:19) Sharing thoughts and feelings before it's too late. (43:08) Aging, regret, and designing life. (48:19) Coaching and business growth. This episode was produced by Story On Media & Marketing: https://www.successwithstories.com

How can leaders adapt their workplaces to emphasize people development and talent optimization. Also, how can they use science-backed approaches to creating a fulfilling work environment? In this episode, Bill talks with the founders of Real Good Ventures and the hosts of the Bosshole Chronicles Podcast. John Broer and Sara Best are People Optimization Experts who believe that better work makes for a better world. At the top of their LinkedIn profiles, they both proudly self-identify as Bosshole Prevention Specialists. Key topics that Bill, John, and Sara explore in this episode: - The evolution of workplaces in terms of collaboration and community.- The metaphor that a traditional workplace is often like a stoplight intersection, while a modern workplace is (or perhaps should be) more like a roundabout.- How some parts of modern work culture are plagued with disengagement and a lack of productivity.- The origin of John and Sara’s podcast, the Bosshole Chronicles.- Self-awareness, empathy, and personal growth in leadership development.- How a lack of self-awareness and emotional intelligence can lead to poor performance and turnover.- Vulnerability-based trust in leadership, citing Patrick Lencioni's methodologies as a key factor in creating stronger relationships.- The importance of diversity of opinions and skill sets in the workplace. - Using a data-driven approach to optimizing hiring employees and reducing staff turnover.- Creating psychologically safe work environments for better team performance. - Dr. Amy Edmondson’s research on trust and psychological safety in the workplace. - Ensuring that mistakes are met with constructive feedback rather than punishment or character assassination.- Why the traditional view of leadership, which values boldness and assertiveness, is outdated and overlooks the importance of emotional intelligence and cultural fit.Thanks to John and Sara for being on the show! Connect with John Broer on LinkedIn: https://www.linkedin.com/in/john-f-broer-7364b8a/ Connect with Sara Best on LinkedIn: https://www.linkedin.com/in/sara-best-3369297/Read Good Ventures: https://www.realgoodventures.com/ Listen to the Bosshole Chronicles Podcast: https://www.realgoodventures.com/the-bosshole-chronicles Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

Since we all know that employee unhappiness impacts customer happiness, why do we often overlook employee morale, retention, and job satisfaction? In this episode, Bill and his guest, John DiJulius, get into the nitty-gritty of employee experience and customer satisfaction. Their discussion underscores the need for leaders to set the tone and create a workplace where employees feel valued and supported, leading to increased profitability and employee retention.John DiJulius is a rock star in the worlds of customer service and employee experience. He is also the author of The Employee Experience Revolution and the host of the Customer Service Revolution Podcast. Key topics that Bill and John explore in this episode: - How the customer experience and employee experience are intertwined. - The frustration of platitudes related to customer service, such as “Take really good care of your customers” and “Treat your customers the way you want to be treated.” - John’s obsession with improving customer and employee experiences.- Providing a unique and memorable experience for guests. - How John's research led to the development of customer experience methodology. - The following question, that business leaders and owners often ask themselves: Why do we hang on to employees who don't improve?- Knowing when it's time to move on from a job or employee.- Prioritizing employee well-being for business growth.- The importance of painting a clear picture of career growth opportunities for your employees.- Connecting with employees through understanding their goals and personal lives. - Understanding employees' personal goals to create meaningful incentives.- The five F's of personal planning: financial, fitness, family, faith, and future.- Observing how job candidates behave during job interviews, rather than just focusing on their answers.- Why do major companies often hire people who fit their values and empower them to resolve issues- Why great customer service starts with happy, engaged employees.Thanks to John DiJulius for being on the show! Connect with John on LinkedIn: https://www.linkedin.com/in/dijulius/ Get John’s book: The Employee Experience Revolution: Increase Morale, Retain Your Workforce, Drive Business Growth: https://thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale/Subscribe to John’s podcast: The Customer Service Revolution: https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ Learn about the DiJulius Group’s Customer Experience Executive Academy: http://thedijuliusgroup.com/project/exea/Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGallBill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.  Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com 

Bill emphasizes the importance of approaching others with expectation of hearing "yes" rather than bracing for rejection. He points out that expecting a "no" can negatively affect one's demeanor and the way proposals are presented, potentially leading to self-sabotage before even fully articulating the pitch. To counteract this, Bill advises focusing on the potential "yes" by considering and speaking to what the other party might want or find beneficial, thereby crafting a more compelling and engaging proposal.Moreover, Bill delves into the psychological barriers that fear of rejection can create, suggesting that this fear can significantly impede one's ability to secure affirmative responses. He recommends acknowledging and setting aside this fear to focus on why the proposition could be appealing to the other party. If the fear of rejection is deeply ingrained, seeking external help or therapy might be necessary to overcome these hurdles. Ultimately, the aim is to move beyond the fear, speculate on potential wins for both parties and present a pitch that is both compelling and attuned to the interests and desires of the other person, thus improving the chances of hearing "yes" more frequently in business endeavors.Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20

If you were a teenager dreaming of your entrepreneurial future, do you think you’d ever imagine that you’d end up creating and running a pest control company, a marketing agency, a commercial cleaning service, and a tinted car window company? Well, that's what today’s guest did. And he’s got the scars to prove it. In this episode, Cameron Bawden shares his unique approaches to scaling multiple businesses, shooting high for revenue goals, and combining his love of flying helicopters with podcasting. An entrepreneurial trailblazer who has co-founded multiple successful ventures (Green Mango Pest Control, Hype Pharm Agency, Coconut Cleaning, and Agave Auto Glass) and is just getting started, Cameron is passionate about connecting with fellow business owners and driving growth. He’s also the host of the “Flying High with Cam” podcast, which he records while flying in his chopper (yes you read that right), and the co-host of “The Premium Mindset” podcast. Key topics that Bill and Cameron explore in this episode: - Cameron shares his story of growing a pest control business from small beginnings to over 100 trucks.- Balancing marriage and business.- The challenges of scaling a business while maintaining a personal life.- Setting boundaries with family and team, and how that has improved Cameron’s work-life balance.- Emphasizing quality over cheap prices, and prioritizing long-term customer relationships.- Creating a positive work environment, citing it as the key to retaining employees and fostering a sense of family among team members.- The need to let go of long-tenured employees as the company grew, acknowledging that different roles require different skill sets and mindsets.- Not settling for mediocrity.- Committing to continuous growth and improvement.- Cameron’s experience working with a life coach, which led to scaling up his business and significant revenue growth.- Reading 20 minutes daily to improve business skills. - Cameron’s plans to grow revenue from $50 million to $250 million in 3-5 years.Thanks to Cameron Bawden for being on the show! Connect with Cameron on LinkedIn: https://www.linkedin.com/in/cameron-bawden-106976102/ Check out Cameron’s companies: - Green Mango Pest Control: https://greenmangopest.com - Coconut Cleaning: https://coconutcleaningco.com - Agave Auto Glass: https://agaveglass.com Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth. Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall/Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth. Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.Subscribe via Spotify: https://spoti.fi/3PGhWPJSubscribe via Apple Podcasts: https://apple.co/3PKe00uBill on Facebook: https://www.facebook.com/billgall/ Bill on Twitter/X: https://twitter.com/billgall This episode was produced by Story On Media & Marketing: https://www.successwithstories.com Mentioned in this episode:Q20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.com

In this episode, the emphasis is on the need for a yes response to our investment pitches, sales, hiring, and project assignments. Bill highlights the crucial need for hearing "yes" more frequently to facilitate growth and scaling in business. He introduces a simple, transformative approach to increase the likelihood of getting affirmative responses without necessarily changing one's appearance or demeanor. The key, according to Bill, lies in focusing on and addressing what the other party wants.Bill elaborates on the strategy of tailoring pitches and proposals to align with the interests and desires of the person you're engaging with. He advises speculating about the other person's wants and framing your proposition around how it fulfills those wants, thereby making the conversation more about them and less about you. This approach fosters a more connected and meaningful dialogue, increasing the chances of a positive outcome. Bill underscores the importance of listening deeply and showing genuine interest in the other person's perspective, suggesting that this mindset shift towards empathy and understanding can significantly enhance the effectiveness of your interactions and negotiations, ultimately leading to more successful business ventures.Mentioned in this episode:Busy is Broken bookOur new book, Busy is Broken, coming this September. Sign up for the release at busyisbroken.comQ20 Diagnostic OfferStuck? Q20 Growth Diagnostic will give you a fresh perspective and it's free. ScalingCoach.com/Q20