Scaling Practice Management by Talkie.ai

Most practices know they should be doing more with technology. Fewer have actually built it out.Dr. Elizabeth Edens - Founder of Health Meets Wellness and Medical Director at TouchCare Method - has. She joins Jakub to walk through what a fully digitized patient journey actually looks like in practice: a custom mobile app, an AI health coach, wearable integrations, and touchpoints that keep patients engaged between visits.Dr. Edens' specialty is weight management. The lessons apply to anyone trying to introduce software, AI, or remote monitoring into their patient experience.We discuss:🏥 Dr. Edens' #1 tip for growing a healthcare practice - exploring how the energy of leadership sets the tone for every patient interaction⏳ The most overlooked moments in patient care - and how to turn waiting room time into a win for your brand✅ Why checklists aren't just for surgery - and how start-of-day prep shapes the entire practice ethos📱 How a custom mobile app changed the way Dr. Edens manages patient care between visits⚖️ Balancing high demand with longer, more intentional visits - and why going deeper can actually make follow-up smoother💉 GLP-1 medications: what patients get wrong, what's missing from the media coverage, and what proper oversight looks like🥦 The next frontier in weight management - addressing ultra-processed food🤖 Lessons from rolling out an AI health coach adoption lesson🔧 Build vs. buy: Dr. Edens' advice on white-labeling an existing medical app vs. building from scratchResources mentioned:👤 Guest: Dr. Elizabeth EdensLinkedIn: https://www.linkedin.com/in/elizabeth-edens-md-286a09154/Health Meets Wellness: https://www.healthmeetswellness.com/Touch Care Method: https://www.touchcaremethod.com/📚 Books mentioned:Seabiscuit - Laura HillenbrandThe Checklist Manifesto - Atul Gawande🎲 Also mentioned:Terraforming Mars (Jakub's favorite board game)Timestamps:0:00 Teaser: your energy sets the tone for your entire team — and your patients feel it the moment they walk in1:50 Scaling Practice Management intro & meet Dr. Elizabeth Edens, Founder & Medical Director at Health Meets Wellness / TouchCare Method3:36 Icebreaker: what does a perfect Saturday look like for Dr. Edens?7:04 #1 tip for growing a healthcare practice: why every single moment in the patient experience matters8:24 Turning wait time into value — how to make delays work for your practice instead of against it10:25 Start-of-day checklists and the overlooked power of operational preparation11:48 Building a genuinely cohesive team — why belief in the mission can't be manufactured15:47 Inside Health Meets Wellness: balancing in-depth 1-on-1 care with high patient demand18:04 How the Touch Care Method app creates meaningful touchpoints between visits22:14 Tracking what patients actually eat and do — why data between visits changes the whole conversation25:28 Driving patient adoption of health tech: removing friction and connecting habits to outcomes28:33 Will every specialty have its own AI health coach? A look at where digital care is heading31:34 Build vs. buy: why most practices shouldn't try to build their own patient app from scratch35:40 Wearables, CGM, and body composition scales — the device stack powering Dr. Edens' practice38:18 The next frontier in weight management: addressing ultra-processed food at the root39:45 GLP-1 medications, misinformation, and what patients actually need to know before starting47:00 Final advice for practice managers: identify your AI pain points and remove admin work first49:09 Where to find Dr. Edens and the Touch Care Method app🎥 See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

Why is the direct primary care (DPC) model gaining so much popularity? And what does it actually take to scale a direct primary care practice - from a single clinic to an 11-location organization with nearly 30 providers?Dr. Kyle Rickner, co-founder and chairman of Primary Health Partners, joins Jakub Grajcar to share the full story. From the decision to leave the fee-for-service world, to the very real operational challenges of multi-site growth, to what it takes to build a practice genuinely centered on patients instead of billing codes.We talk about:💊 Dr. Rickner's #1 tip for growing a sustainable practice - on the importance of planning🏥 The three core tenets of direct primary care🔥 "Moral injury" vs. burnout - why the volume-based model doesn't just exhaust physicians, it puts them in conflict with their own oath🤝 How Primary Health Partners went from two doctors to 11 locations - and the business partners who made it possible📈 The EOS visionary/integrator dynamic for founders⚠️ Why the third location is always the hardest - and the stacking complexity that breaks practices trying to grow🧑‍💼 What to look for in a great operator - and why doctors neglect to ask for this kind of help👤 Guest: Kyle Rickner, MDLinkedIn: https://www.linkedin.com/in/kyle-rickner-md-353986111/Organization - Primary Health Partners: https://primary-healthpartners.com/📚 Books mentioned:Who Not How - Dan SullivanTraction (EOS) - Gino Wickman🎥 See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSgTimestamps:0:00 Teaser: how fee-for-service medicine causes moral injury — and why no DPC doctor ever wants to go back2:24 Scaling Practice Management intro & meet Dr. Kyle Rickner, Co-Founder and Chairman at Primary Health Partners3:11 Icebreaker: Dr. Rickner's favorite destination and a Cabo ATV-and-whale-watching adventure7:12 #1 tip for growing a practice: plan ahead, mitigate risk, and reduce dependence on third-party payers10:19 The story of a practice that insurance companies literally forced to shut down12:26 What is direct primary care — and what are its three defining tenets?14:53 24/7 physician availability in DPC: how it actually works without burning out the doctor16:58 What physicians love about DPC: escaping the volume treadmill and reclaiming time with patients20:04 The honest conversation about transitioning to DPC — sacrifice, risk, and the promise of fulfillment22:33 Moral injury in medicine: how fee-for-service quietly harms both physicians and patients27:36 How Primary Health Partners grew to 11 locations — and why they're a unicorn in the DPC world30:04 "Who, not how": bringing in business expertise and funding growth through clinical research revenue33:06 The EOS framework — visionary vs. integrator — and how it shaped their founding partnership37:16 Recruiting physicians into DPC and the multi-site operational complexity that kicks in at location #340:17 Why they intentionally paused expansion to close operational gaps before the next growth phase43:40 Why doctors are often the worst at asking for help — and what the ideal ops person looks like45:59 Where to follow Dr. Rickner and Primary Health Partners