Ep. 4: How Marianne Rutz Helped a Furniture Company Exceed Their Target Revenue
Scale Tales ยท Alicia Butler Pierre for Equilibria, Inc.
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Show Notes
Marianne Rutz, Europe's leading customer support expert, started her career in 1999 at Hertz's contact center. She was well-suited for the role as she has a background in travel and tourism. After gaining more experience in operations, she faced a difficult and unexpected battle with cancer.
Undeterred, Marianne project managed her way through the rounds of treatment and upon winning this battle, she decided to start a business. Her consulting firm began with a desire to make customer service a better place by turning frontline customer service divisions from cost centres to profit centres.
When one of her retail clients began to struggle with providing quality customer service during the COVID-19 pandemic, they sought Marianne's expertise. With her guidance, the client saw remarkable improvements and unexpected revenue growth. In this latest scale tale, Marianne shares how this transformation took place.
๐๐๐ซ๐ ๐ฒ๐จ๐ฎ ๐ ๐๐๐? ๐๐๐ซ๐ง ๐๐จ๐ฎ๐ซ ๐๐๐๐ฌ ๐๐ซ๐จ๐ฆ ๐ญ๐ก๐ข๐ฌ ๐ฉ๐จ๐๐๐๐ฌ๐ญ!
๐View this Episode's Full Show Notes at ScaleTalesPodcast.com.
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