Customer service is the route to business success with Julie Wagstaff of ActionCOACH UK
Scale Her Up: Female business stories and expert tips for business growth and success · Brenda Hector
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Show Notes
Customer service as a growth engine — In this candid conversation, Julie Wagstaff, Managing Director and co-owner of ActionCOACH UK, shares how unwavering customer service builds resilient, referral-rich businesses. We talk about turning redundancy into a new career path, what “world-class” service looks like inside a scaling franchise network, and how values, leadership and team habits translate into commercial wins. Practical, upbeat and packed with takeaways for any founder or service-led business.
You’ll learn
- Simple practices that turn customers into promoters—and why consistency beats heroics
- How franchise systems operationalise great service across locations
- Julie’s route from redundancy to senior leadership, plus lessons on resilience and focus