The Customer Success Bow Tie with Donna Weber
Sales POP! Podcasts: Insights from Top Experts in Sales, Marketing, Leadership & More. · SalesPOP
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Show Notes
Customer success is a vital, yet often overlooked part of keeping and growing a business. All too often, companies struggle with onboarding and engaging their clients in a way that gives the customer maximum value. You put so much work into developing a great product or service, a ton of time and effort into marketing and talking to potential customers and clients, and highlighting how what you offer can meet a need, but the ball gets dropped when it comes to keeping and maintaining customers and getting them to renew with you.