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Show Notes
In episode #54, I dive into my 5 Pillar SaaS Metrics Framework. There is a progression to our financial maturity and our metrics. Today, let’s talk about Pillar 2 and retention.
- Customer retention
- Gross revenue retention
- Net revenue retention - Renewal rate
- CSAT / NPA
- RPO’s (bonus)
Download my framework here: https://www.thesaascfo.com/downloads/five-pillar-metrics-framework/
SaaS Metrics courses here: https://www.thesaasacademy.com/
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