My Top 4 Professional Services Metrics – Billable Utilization
November 23, 20243m 1s
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Show Notes
In episode #252, I address the top four metrics you should calculate and monitor if you have a customer onboarding function. This episode focuses on billable utilization.
- What is billable utilization?
- What’s a good percentage?
Check out my professional services post about PS metrics: https://www.thesaascfo.com/how-to-effectively-manage-your-professional-services-team-with-metrics/