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How Do We Track Retention When We Offer Multi-year Contracts

How Do We Track Retention When We Offer Multi-year Contracts

SaaS Metrics School

June 27, 20244m 2s

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Show Notes

In episode #207, I address retention in a multi-year contract environment. Should we use only classic retention analysis?

- The 3 retention metrics

- When to apply the renewal rate?

- What is renewal rate?