PLAY PODCASTS
How Do We Handle Churn When Customers Hit Pause

How Do We Handle Churn When Customers Hit Pause

SaaS Metrics School

November 15, 20241m 56s

Audio is streamed directly from the publisher (app.kajabi.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.

Show Notes

In episode #248, I address a reader's question. Here’s the question…how can we distinguish churn from a customer freeze (pause services)?

- Handling churn calculations

- Handling retention calculations

- Havoc with your MRR schedule

Join my community for my training, templates, and content: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout