Incident Management with Hila Fish
What is your approach to incident management? While at NDC London, Richard talks to Hila Fish about her work in incident management. Hila talks about understanding when you have an incident and trying to grasp the scope before acting - is it impacting customer value? The goal is to learn from an incident to stop them from happening, and often immediate mitigations, like rebooting, destroy information needed for later analysis. Making the dashboard lights turn green is not enough - you want to get to a place where they never turn red!
RunAs Radio · Hila Fish, Richard Campbell
Audio is streamed directly from the publisher (cdn.simplecast.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
What is your approach to incident management? While at NDC London, Richard talks to Hila Fish about her work in incident management. Hila talks about understanding when you have an incident and trying to grasp the scope before acting - is it impacting customer value? The goal is to learn from an incident to stop them from happening, and often immediate mitigations, like rebooting, destroy information needed for later analysis. Making the dashboard lights turn green is not enough - you want to get to a place where they never turn red!
Links:
Recorded January 27, 2023