The Golden Rule, with Harold Evans
Treating others the way you want to be treated is the essence of The Golden Rule. In the pool business, that means treating customers with honesty and respect, but more than that, assertiveness. Respect goes both ways, because pool service professionals have to make a living too, and cannot be everything to everyone.
Rule Your Pool · Harold Evans, Eric Knight
Show Notes
00:00 - Intro
03:48 - Our strategy at Orenda: a minimalist approach, proactive pool chemistry
06:24 - What has changed in the pool industry culture?
09:00 - The aptitude in the industry has improved, and is essential for our future
09:47 - Old habits still dominate...but change is already occurring in a good direction
14:03 - Cynicism in pool forums is hurtful to our industry
18:20 - Give the customer the service you would want if you were the customer
26:25 - Customers buy things online and ask service pros to install it
32:45 - Respect must flow both ways in a service relationship with a customer.
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