Episode 5
How athenahealth's CEO Made an All-in Bet to Outpace the Market
Right Decisions, Right Now · Anaplan
December 11, 202517m 14s
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Show Notes
What does it take to execute a fundamental business pivot under intense pressure? Bob Segert, Chairman and CEO of athenahealth, shares the story of how he reset the company’s strategic direction after a merger and a take-private transaction. He reveals how he gained the conviction to go all-in on high-growth ambulatory care, his approach to change management, how he earned employee trust, and the operating mechanisms he implemented to drive organizational alignment.
- (00:00) - Intro
- (00:51) - Welcome Bob
- (01:43) - Upon joining athenahealth as CEO, what was the state of the company and your top priority initially?
- (03:12) - What prompted you to reset the company’s focus so early on in your role?
- (05:29) - What were the sources of data that allowed you to feel confident in deciding to focus on ambulatory care?
- (06:30) - What was your approach to change management to get buy-in?
- (09:17) - What advice can you share with leaders thinking about long-term planning?
- (11:34) - How have you seen the transition play out in the last six years?
- (14:20) - What is the most valuable principle or operating rhythm you've developed to make the right decisions?
- (16:31) - Thanks & Outro
Topics
LeadershipDecision-makingInnovationHealthcareStrategic Direction