Episode 4
How A Financial Transformation Leader Reimagined Gap and CVS Health
Right Decisions, Right Now · Anaplan
December 4, 202515m 40s
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Show Notes
What does it take to create lasting financial change? Kim Castro, recently retired Financial Transformation Leader with experience at Gap and CVS Health, shares how she fostered a more efficient and impactful financial organization at both companies. She explains how to set the strategic tone for a transformation, navigate change management within reluctant financial teams, bring key stakeholders in and develop a culture that leans into one another’s unique work styles.
- (00:00) - Intro
- (00:51) - Welcome Kim
- (01:19) - What does financial transformation mean?
- (02:05) - What circumstances drove Gap’s need for financial transformation, and what indicated they were ready?
- (03:04) - What was the first decision you made to establish a strategic tone for success?
- (04:10) - How did your experience at CVS Health differ from Gap, and what did you learn?
- (05:51) - What KPIs signal that transformation is working?
- (08:29) - What was the most impactful tactic you used to get buy-in for change management?
- (10:50) - How did you know the time was right to retire?
- (12:49) - What is the most powerful lesson you’ve learned about decision making during intense moments?
- (14:53) - Thanks & Outro
Topics
LeadershipFinancial TransformationDecision-makingInnovationFinance