Customer Experience in Grocery with ICA Gruppen and Diebold Nixdorf

Join Jack Stratten, RETHINK Retail Top Retail Expert and Director at Insider Trends, for an engaging discussion on the future of grocery retail. Featuring Oskar Jakobsson (ICA Gruppen) and Carsten Brase (Diebold Nixdorf), this episode dives into how retailers are embracing technology and choice to meet customer demands. 💡 Key Topics Covered: AI's growing role in grocery: reducing waste, automating tasks, and enabling personalization. How self-service solutions are transforming customer and associate experiences. Predictions for the grocery store of the future and why choice remains the ultimate differentiator. 🎧 Listen now and discover what’s next for grocery retail innovation.