Episode 97
097: Customer Centric Cultures
Retail Transformation Show with Oliver Banks · Oliver Banks
August 31, 202038m 4s
Audio is streamed directly from the publisher (podcasts.captivate.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Whilst we talk of customer centricity in retail, very few really achieve this. But to become customer centric it is critical to have a corporate culture that supports and drives this. So in this podcast episode of the Retail Transformation Show, Martin Newman, the Consumer Champion, explores the culture characteristics and changes required to drive this forward.
The post 097: Customer Centric Cultures appeared first on OB&Co.