364. How BJ’s Wholesale Club is leveraging AI to serve their customers
Retail Gets Real · National Retail Federation
Audio is streamed directly from the publisher (podcasts.captivate.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Anjana Harve serves as Executive Vice President, Chief Information Officer of BJ’s Wholesale Club, where she leads technology innovation at the high-frequency club store. In this episode, Harve joins us to talk about the BJ’s member experience, how the company is leveraging AI, her personal career journey and what’s on the horizon for tech and retail.
(00:00:00) Introductions
(00:01:28) Anjana’s Career Journey
(00:05:45) The Membership Model
(00:08:27) How BJ’s Is Leveraging AI
(00:16:10) Women’s Representation In STEM Leadership Roles
(00:21:00) What’s Next For BJ’s?
(00:25:04) Anjana’s Career Advice
(00:26:44) The Exciting Future Of Tech And Retail
The National Retail Federation is the world’s largest retail trade association.
Every day, we passionately stand up for the people, policies and ideas that help retail succeed.
Resources:
• Get ready for Retail’s Big Show in NYC
• Become an NRF member and join the world’s largest retail trade association
• Learn about our retail education platform, NRF Foundation, at nrffoundation.org
• Learn about retail advocacy at nrf.com/advocacy
• Find more episodes at retailgetsreal.com
Related:
• BJ’s Chris Baldwin on what keeps this CEO up at night
• NRF Retail Leadership Series: Chris Baldwin, Executive Chairman, BJ's Wholesale Club
• Value, partnership and peanut M&M’s: BJ’s Wholesale Club aligns with Mars
Produced by Crate Media.