Episode 11
EP 11 - Innovation Insights: Adapting to Evolving Customer Expectations with Jeff Fried
Rarified Air: Stories of Inspired Service · InterSystems
April 30, 202422m 42s
Audio is streamed directly from the publisher (media.transistor.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
In this episode, John Palladino welcomes Jeff Fried, Director of Platform Strategy for InterSystems, to discuss customer needs, innovation pace, and InterSystems' strategies. They explore how the company meets evolving needs, including anecdotes from the COVID-19 pandemic and customer-driven innovation instances.
Key Takeaways:
- Innovation pace has quickened, with the time from idea to product introduction now under a year, down from seven years.
- Evolving customer needs, driven by megatrends like cloud and AI, necessitate companies to proactively provide solutions.
- InterSystems' approach includes customer-driven innovation, environment management, and support for startups, demonstrating a commitment to addressing changing customer needs.
Topics
TechnologyCustomer Service