T-Mobile Adds New Device Fee, Churn Rises
Raleigh News Today | 2 Min News | The Daily News Now! · The Daily News Now!
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Show Notes
T-Mobile introduces a new $35 device connection charge, effective March 27th, impacting purchases from Apple stores, websites, or apps. This fee will appear on customers next monthly bill. The move follows a series of price adjustments, including increased rates, fees, and the removal of free perks. Customer dissatisfaction is evident, with postpaid phone churn rising and a survey showing 42% of Big Three customers experienced bill increases last year. T-Mobile faces a challenge to retain customers amid growing interest in cheaper mobile virtual network operators.
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