16: How will Covid-19 impact the perception of the industry?
Rachel is joined by Christopher Kerns to talk about how the public’s view of incumbents is changing and address what lasting impact changing perceptions can have on hospitals, pharma, and health plans.
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Show Notes
Covid-19 has made the US health care system top-of-mind for millions of Americans and is surely changing how they perceive the industry and its various segments. Amid all of this change, it’s essential to ask: Who will gain and lose in perception? And what lasting impact will this change truly have?
Christopher Kerns shares Advisory Board’s analysis of public polling and media coverage and describes how Covid-19 can shift public perception now and in the future.