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Show Notes
Better Systems, Not Tougher People
Burnout in healthcare isn’t a motivation problem. It’s a design problem.
Dr. Lisa Flexner joins PT Pintcast live from APTA CSM to break down why:
- Burnout is an individual response to system dysfunction
- Productivity is often the wrong performance metric
- Turnover costs far more than 1.5x salary
- Belonging is a foundational performance driver
- Pizza parties don’t fix structural problems
- Healthcare still operates inside outdated hierarchy models
If you're leading a clinic and wondering why retention is harder, morale feels fragile, or productivity pressure keeps increasing — this episode reframes the issue from something personal to something structural.
Key Takeaways
- Burnout shows up in individuals, but starts in systems
- Indirect turnover costs often double or triple salary impact
- Belonging and shared mission drive productivity more than pressure
- Measuring employee net promoter score (eNPS) may be more predictive than productivity
- Healthcare needs a “Flexner Report 2.0” to move toward collaborative practice